MEDEV is dedicated to elevating the standard of healthcare in the Philippines by being a leading force in the enhancement of medical equipment quality and ensuring exceptional after-sales support. Our commitment revolves around offering healthcare providers specialized equipment tailored to meet clinical and diagnostic requirements, ensuring optimal utilization. With a focus on fostering long-term partnerships, we uphold a unique sense of integrity in our operations. Our employees are held to the highest standards of business ethics, contributing to the loyalty of customers who repeatedly choose us as their trusted source.

Over our two decades of existence, we have established ourselves as a premier provider of equipment for peripheral vascular testing, ultrasound imaging, 2D-echocardiography, stress ECG testing, holter ECG, Ambulatory BP monitoring, laser dermatology, and more. Recognized for having the largest inventory of backup parts and units, delivering top-notch after-sales training and support, and maintaining a highly responsive service operation, we take pride in our industry reputation.

In recent years, we expanded our product offerings to include critical care, neuro-psychiatry, and radiology. Presently, we can provide a comprehensive range of radiology equipment, including x-rays, mammography systems, CT scanners, and MRI machines. Our inventory extends to equipment for the ICU and emergency department, such as patient monitors, infusion/syringe pumps, and defibrillators. Additionally, we stand out as one of the few providers of EEG machines and Transcranial Magnetic Stimulation equipment in the country. MEDEV is dedicated to continuously evolving and meeting the diverse needs of the healthcare landscape in the Philippines.


MEDEV Medical Devices Corporation

Applications Specialist (Cardiology/Dermatology)

<ul>
	<li>Applications Specialist will perform demonstration of assigned products, and provide after-sales training on their use to customers nationwide and to MEDEV’s own sales/service personnel.</li>
	<li>He/she will continuously receive local and foreign training but is expected to be able to learn the products on his/her own even before attending the training.</li>
	<li>He/she will also be expected to support the marketing and after sales service activities of the company related to the products.</li>
	<li>Products that will be assigned to the applications specialist include high-end, diagnostic and therapeutic equipment, among others, under industry-known brands such as Cutera (USA), VaserLipo (USA), Medisun (Germany), etc..</li>
	<li>The target users for these products include Cardiologists, Dermatologists, Aesthetic specialists/surgeons, and vascular specialists/surgeons and other field of medicine.</li>
	<li>The successful candidate may look forward to well above industry remuneration package, extensive training and career advancement opportunities.</li>
</ul>

What We Offer:

<ul>
	<li>Competitive Basic Salary (based on qualifications)</li>
	<li>Company cellphone with unlimited data</li>
	<li>Accident Insurance</li>
	<li>Health card</li>
	<li>Clothing Allowance</li>
	<li>Overseas/Local Training (subject to travel limitations)</li>
	<li>Company Vehicle</li>
	<li>Fitness Activities (e.g. Weekly Badminton – subject to pandemic limitations)</li>
	<li>Regular Company Events (subject to pandemic limitations)</li>
	<li>Career Advancement Opportunities</li>
	<li>Good Working Environment</li>
</ul>

Application Specialist | Medical Equipment

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Answer common calls regarding machine specification questions and electrical problems.</li>
	<li>Provide parts and service quotes to customers.</li>
	<li>Coordinates service repairs and parts deliveries.</li>
</ul>

Technical Support Representatives | Industrial Equipment | Pasig

<ul>
	<li>Handle customer queries via inbound calls and electronic messaging system</li>
	<li>Provide clear and concise responses to customer inquiries in a timely manner</li>
	<li>Guide and assist customers on process of product replacement, refund or tracking of shipment</li>
	<li>Provide appropriate solutions to customer concerns and ensure issues are followed through and resolved with utmost satisfaction</li>
</ul>

Customer Care Associates | Retail Business | McKinley Taguig

Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. 

Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals.



Kalibrr 

Kalibrr is looking for an enterprise sales professional to join the Kalibrr Enterprise team (our SaaS division) to grow platform adoption through new customer acquisition. This is a hands-on, high execution role which requires outstanding business skills to sell into Fortune 1,000 companies, become a true partner to our largest clients, and bring their feedback to the broader team to improve our product. The ideal candidate will be passionate about Kalibrr and the potential that we have to transform organisations through new talents. This role is based in Manila and reports to the Lead, Global Revenue Operations.

Responsibilities:

<ul>
	<li>Help build the enterprise client base in the Philippines, one of the top countries globally for Kalibrr</li>
	<li>Execute the full sales cycle from prospecting to building relationships with the right stakeholders to working with HR and IT to structuring deals and guide them through product implementation</li>
	<li>Navigate short and long-term sales cycles across multiple lines of business &amp; departments within an organisation</li>
	<li>Deliver awe-inspiring product demos, provide insightful technical answers, and structure commercial agreements</li>
	<li>Support our partners to ensure success across the ecosystem</li>
	<li>Deep product expertise, understanding of the communications and collaboration landscape to sell a vision for how companies can change the way they hire and build phenomenal teams</li>
	<li>Strong collaboration with cross-functional partners including Client Success, Growth, Product and other teams</li>
</ul>

Business Development Associate

INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. 
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence.  Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. 
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.

Infomax Systems Solutions and Services Inc.

<ol>
	<li>Performs business requirements gathering from external and internal stakeholders using elicitation techniques and ensures proper documentation of these business requirements</li>
	<li>Reviews, analyzes, and evaluates client's requirements to implement system solutions to support the client's requirements</li>
	<li>Translates client requirements into functional requirements in a clear manner that is comprehensible to developers or project team</li>
	<li>Conducts software design sessions with solutions architect and development team to define functionalities of a software for developed product and services</li>
	<li>Define project requirements by identifying project milestones, phases, and activities and creating a project timeline based on the milestones and activities</li>
	<li>Monitoring of the deliverables and ensuring timely completion of projects</li>
	<li>Function as a liaison between business users and the technical team</li>
	<li>Conducts regular checkpoints or meetings with the business users to ensure that issues are appropriately addressed</li>
	<li>Conducts functional testing of software releases and ensures that it is aligned with the business requirements</li>
	<li>Monitors software problems of developed products and services from problem reporting to resolution</li>
	<li>Supports project delivery by working with the project team to document and coordinate user acceptance testing and training plans</li>
	<li>Provides the necessary support to ensure that all issues encountered during user acceptance test are properly addressed and resolved on a timely manner</li>
	<li>Manages development of developed products and services, features, and enhancements as aligned with each product’s roadmap</li>
	<li>Conducts risk assessment with project team for identifying risks ang mitigating plans for each assigned project</li>
	<li>Consolidates and validates build packages and patches, as endorsed by the quality analyst for proper commercial versioning and documentation, and handover to the implementation team</li>
	<li>Formulates pricing strategies in delivering product to the marketplace</li>
	<li>Researches on new technologies for use in improving usage of the product</li>
</ol>

Business Analyst

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Here at M2.0 Communications, we are storytellers who believe that there’s always more than one way to tell a story. We are focused on telling meaningful data-driven narratives alongside building the best communications team in the Philippines. Our differentiation lies in the robust support oﬀered by our diﬀerent service units, as well as our knowledge and experience in stakeholder management, technology, and business PR.

 

What started with just one employee in 2003, M2.0 now has a total of over 60 full-time staﬀers composed of a dozen manager/director level employees and more than 50 specialists that work together to go above and beyond the typical narrative. To stay at the forefront of data-driven storytelling, we are continuously in search of talents who will help us develop innovative products and services.

Is the role right for you?

We are seeking a highly motivated and experienced Strategic and Business Development Director to join our team. The ideal candidate will be responsible for driving the growth and expansion of our business through strategic planning, market analysis, and business development initiatives. This role requires a combination of strong leadership, strategic thinking, and business acumen to identify opportunities for growth and develop effective strategies to capitalize on them.

What are your responsibilities?

<ul>
	<li>Strategic Planning: Develop and implement strategic plans to drive business growth and achieve company objectives. Analyze market trends, competitor activities, and industry developments to identify opportunities for expansion.</li>
	<li>Business Development: Lead the business development efforts to acquire new clients and expand our client base. Build and maintain relationships with key stakeholders, including potential clients, industry partners, and influencers.</li>
	<li>Market Analysis: Conduct thorough market research to identify emerging trends, customer needs, and competitive threats. Utilize insights to inform strategic decisions and develop targeted marketing strategies.</li>
	<li>Proposal Development: Collaborate with the creative and account teams to develop compelling proposals and pitches for potential clients. Tailor solutions to meet the specific needs and objectives of each client.</li>
	<li>Revenue Growth: Drive revenue growth through effective client acquisition and retention strategies. Set ambitious sales targets and develop plans to achieve them, monitoring progress and making adjustments as needed.</li>
	<li>Team Leadership: Provide leadership and guidance to the business development team, fostering a culture of collaboration, innovation, and accountability. Mentor team members and support their professional development.</li>
	<li>Networking: Represent the company at industry events, conferences, and networking opportunities to raise awareness of our brand and build relationships with potential clients and partners.</li>
</ul>

Strategy and Business Development Director

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Will handle entry-level bulk-hiring requirements of Customer Service professionals</li>
	<li>Identify, source and recruit Customer Service Professionals for the job requirements of our partner BPO / Call Center clients</li>
	<li>Conducts Initial &amp; Final Screening of candidates for Call Center Agent positions via Group or Individual Interviews</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Conducts and Provides Coaching to All Endorsed Candidates to ensure that candidate has proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates (Endorsement Stage to Completing 3 months of Employment)</li>
	<li>Attends to pertinent related activities and administrative tasks</li>
</ul>

Recruiter | Dayshift | Ortigas

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>
	Spearhead the design and modernization of a unique, innovative and forward-thinking Bachelor’s Degree Program in Computer Science (CS)/ Entertainment and Multimedia Computing (EMC)
	</li>
	<li>
	Ensure that the school is compliant with the CHED CMO and other government regulations and policies to offer related strands and courses
	</li>
	<li>
	Prepare and review course offerings, syllabi and reference materials that comply to the requirements of CHED and the Manual of Regulations for Higher Education
	</li>
	<li>
	Supervise the faculty pool for the program and lead the Academics Team in strategic planning, management, and faculty development for the program
	</li>
	<li>
	Create regular reports and updates for the Management Committee and School Board.
	</li>
	<li>
	Work with the different School Departments with regards to marketing, admissions, academics, students services and placement to ensure the success of student graduates. 
	</li>
	<li>
	Identify and establish strategic network linkages that would prove helpful to the success of the program and its graduates
	</li>
</ul>

Technology Program Head

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

<ul>
	<li>Provide value-added financial management, analysis, and advice to maximize the profitability of engagements.</li>
	<li>Advise/assist on forecast management activities (input collection, processing and report creation)</li>
	<li>Perform/assist with work plan reconciliation and reporting.</li>
	<li>Support and execute the account forecasting process, including ad hoc and internal stakeholder management requests.</li>
	<li>Execute all global and local statutory, tax, Internal Controls, and US GAAP requirements as described by policy to ensure full compliance.</li>
	<li>Perform Inventory and Receivables management, including monitoring of variances and follow-up on discrepancies.</li>
	<li>Execute/assist with balance sheet accountability, including tracking of capital assets and technology rental equipment, hardware/software costs, and other items.</li>
</ul>

Financial Management Analyst | Multinational IT Company

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Are you right for the role?

Client Success Specialist lead Media Meter’s customer engagement. The role focuses on growing our pool of customers and ensuring service excellence with support from data analysts and media monitoring experts. Client servicing skills lie at the core of the position, backed by strong product knowledge and the ability to work in a team environment.¬ Provide first-line support by answering questions, troubleshooting issues, and managing concerns to improve the client’s experience with our products and services.

What are your responsibilities?

<ul>
	<li>Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction</li>
	<li>Establishing a trusted strategic advisor relationship with your clients and driving continued value of our products and services</li>
	<li>Create and implement Success Plans to drive clients maximize user experience</li>
	<li>Train new clients on how to use the Media Meter platform in a way that is tailored to their specific use-case and implementation.</li>
	<li>Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)</li>
	<li>Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments</li>
	<li>Maintain and report forecast of renewals with your assigned client</li>
	<li>Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base</li>
	<li>Monitor client’s usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success</li>
	<li>Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs</li>
	<li>Serve as the voice of client and collect feedback to drive continuous improvement across all areas including product.</li>
</ul>

The mandate of Client Success team, of which this role is a part, is to manage and develop a good relationship with the acquired clients which will contribute to revenue generation through renewals, upsells and expansion, synthesize customer feedback and work with MMI internal teams, and to generate and share educational resources, trainings, and best practices to the team’s success.

Client Success Specialist

<ul>
	<li>Obtain client information by:
	<ul>
		<li>Answering telephone calls.</li>
		<li>Interviewing clients.</li>
		<li>Verifying information.</li>
	</ul>
	</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Establish policies by:
	<ul>
		<li>Entering client information.</li>
		<li>Confirming pricing.</li>
	</ul>
	</li>
	<li>Inform clients by:
	<ul>
		<li>Explaining procedures.</li>
		<li>Answering questions.</li>
		<li>Providing information.</li>
	</ul>
	</li>
	<li>Maintain communication equipment by reporting problems.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Studying new product descriptions.</li>
		<li>Participating in educational opportunities.</li>
	</ul>
	</li>
	<li>Accomplish sales and organization mission by completing related results as needed.</li>
</ul>

Customer Service

Airline Booking Associate

Sales and Marketing Knowledge

Customer Support Representatives | CSR

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by recognizing opportunities to up-sell accounts and explaining new features.</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by following established procedures and reporting malfunctions.</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service Representative | International Account

<ul>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.</li>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Enter new customer information into system.</li>
	<li>Produce call reports.</li>
</ul>

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