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Accenture in the Philippines

BPO Trainer Associate Manager  

Accenture in the Philippines

 
  • Mandaluyong, Philippines
    Ground Floor, Barangka Ilaya, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired a month ago

2024-06-19T16:00:00+00:00
Job closed.

Job Description

Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer Associate Manager.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

About the Role: As a BPO Trainer Associate Manager, you will perform the following (but not limited to) duties and responsibilities: 

  • Ownership on Policy content of lines of business supported onsite and managing LOB structure/content onsite to maintain business-as-usual activities.
  • Conduct monthly 1:1 coaching with Policy analyst discussing wins, opportunities, and action plans.
  • Represent his/her site during Quality, Training and Policy – Operations touchpoint with internal stake holders.
  • Drive and consolidate feedback/insights on client policy changes and communicate back to the client.
  • Consolidate and report to stake holders the completion rate for major policy roll outs and calibration results.

Minimum Qualifications

About You: The ideal candidate will have the following skills and experience:

  • Must be a College Graduate
  • Minimum of at least 3 to 5 years supervisor experience
  • Detail-oriented problem-solver who can employ leadership, critical thinking and time management skills and can work effectively both independently and in teams.
  • Amenable to report in Mandaluyong City.

If you are interested in being part of our diverse community, apply directly to this job advertisement. Upon application, you will receive an email from our recruiters and will be asked to create and complete your Workday profile. Make sure to complete all the required information within 24 hours for us to process your application.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Education and Training
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Barangka Ilaya
Industry
Information Technology / IT
Vacancy
10 openings
Website
https://www.accenture.com/ph-en/careers

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About Accenture in the Philippines

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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