Customer and Store Experience Associate  


  • Taguig, Philippines
    10F, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 3 months ago

Job closed.

Job Description

With customer experience-first mindset, Customer & Store Experience Store Associate will support and optimize our brands’ online presence. Our Customer & Store Experience Associate will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns. You will also act as a liaison to provide product/services information to resolve any emerging problems that our customers might face. You will ensure customers will have delighting online store experience on all brand touchpoints.

Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Customer & Store Experience Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.


  • Execute and manage perfect store on-line experience for assigned brands across various platforms.
  • Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
  • Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
  • Ensure freshness of content across all online channels to ensure high customer engagement
  • Manage and maintain consistent online brand experience across different platforms.
  • Analyze online customer behavior to ensure customer experience determines store design choices.
  • Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
  • Manage all consumer communication across ecommerce platform and social media.
  • Identify and assess customers’ needs to achieve satisfaction and product conversion.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Knows our products inside and out so that you can answer questions.
  • Communicates and coordinates with internal team as necessary.
  • Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications

  • Bachelor’s degree
  • Exceptional verbal and written communication skills
  • Ability to collect, track, and analyze multiple data sets
  • Attention to detail
  • Basic Photoshop & copywriting skills
  • Ability to build rapport and collaborate with others within the company and externally

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Persuasion and Negotiation
  • MS Office
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Data Management
  • Deductive Reasoning

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Picadilly Star Building, BGC
Business Consulting
2 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.


AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey. We are looking for young, curious, and highly-motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have: • Strong interpersonal and communication skills and enjoy working in a collaborative team • Innovative, analytical, and problem-solving mindset • High accountability to deliver results to a high-standard • Ability to manage complex projects and teams with attention to detail • Proactive and positive attitude to thrive in a fast-paced work environment

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: