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August 99, Inc

Client Success Manager  

August 99, Inc

 
  • Pasig, Philippines
    Doña Julia Vargas Ave, San Antonio, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired a year ago

2023-07-30T16:00:00+00:00
Job closed.

Job Description

About the role

We are looking for a Client Success Manager who is eager to bridge the gap between client needs and our business services. This is an administrative and support role that will entail client coordination and management. You will be the client’s go-to person for updates and movements on their business needs, and will be likewise responsible for aligning the Servicing Group with the direction of the current accounts.

What you’ll do

  • Work closely with Operations Associate in the preparation of documents for business registration (DTI, LGU, BIR, SSS, Philhealth, PAG-IBIG, Bank account, etc.), whichever is applicable
  • Work closely with internal teams in monitoring of quarterly and annual city/business taxes for A99, Loft, and clients
  • Inform Sales Manager for sales opportunities
  • Communicate clearly with clients so that service expectations are properly set
  • Proactively focus on long-term client relationship building and retention
  • Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service
  • Assist our clients in their project’s production process and make sure that project remains within the scope and approved schedule with a Basecamp update every other day or as required
  • Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team
  • Give feedback and recommendations to the management team to improve products, services, and customer experience
  • Other tasks that may be assigned by the Customer Experience Manager

Minimum Qualifications

About you

  • Candidate with Bachelor's/College Degree in Accounting, Management, Business Administration or relevant fields
  • Relevant experience in client management and coordination; administrative or clerical experience is a plus
  • Excellent organizational skills, ability to prioritize, and comfortable working independently or within a team
  • Must be able to communicate professionally with clients, sales team and internal team
  • Must be committed to providing outstanding customer service, and demonstrate strong interpersonal skills
  • Has a strong sense of initiative and attention to detail
  • Ability to handle concerns and queries from clients, sales team and internal team with ease and diplomacy
  • Proven work experience and knowledge on processing of business registration and coordinating with government bodies for necessary updates and requirements is a plus
  • Knowledge on local tax compliance and regulations is a plus
  • Ability to handle confidential information
  • Adaptable, resourceful and can be trusted to work under minimal supervision
  • Excellent team player and individual contributor
  • Proficient in Microsoft Office Suite, Google Suite, Basecamp, and willing to learn other tools as required
  • Effectively work under minimal supervision on a remote work setup; be able to report to the office if needed (e.g. client meetings, document signing, etc.)

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Relationship Management
  • Sales and Marketing Knowledge
  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Data Management

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
One Corporate Center, Doña Julia Vargas Ave, 1605 Pasig, Philippines
Industry
Information Services
Vacancy
2 openings
Website
https://www.august99.com

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About August 99, Inc

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development. Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef! August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

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