Tier 1 Support Engineer  


  • Quezon City, Philippines
    Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Expired 3 months ago

Job closed.

Job Description

Primary responsible for handling all client events, respond to requests (client and internal), make sure that all client events are handled within SLA.

  • Engineers maintain ongoing communication within the team and externally,to keep all stakeholders aware of relevant, known issues and the steps being taken.
  • Engineers uses several monitoring tools such as Pingdom, Zenoss,Zendesk, Pagerduty,Gmail, AWS Console.
  • Event escalation to Tier2.
  • Call and Chat support

Minimum Qualifications

  • Graduate of IT, Computer Science or any related course.
  • Able and willing to go to work on holidays and do night shifts.
  • Can speak and write in Filipino and English.
  • Must be capable of remote work. (Must have laptop or desktop to use with stable power/ISP)

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances

Required Skills

  • Amazon Web Services

Preferred Courses

  • Technology [Information Technology]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Quezon City, Metro Manila, Philippines
Information Technology / IT
2 openings

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About Cascadeo

Cascadeo is a Cloud DevOps engineering firm focused on taking care of cloud deployments so our client can focus on building their products and services. Our elite technology team develops customized cloud deployments based on real-world analytics and your business' strategic goals.

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