Primary responsible for handling all client events, respond to requests (client and internal), make sure that all client events are handled within SLA.
- Engineers maintain ongoing communication within the team and externally,to keep all stakeholders aware of relevant, known issues and the steps being taken.
- Engineers uses several monitoring tools such as Pingdom, Zenoss,Zendesk, Pagerduty,Gmail, AWS Console.
- Event escalation to Tier2.
- Call and Chat support
- Graduate of IT, Computer Science or any related course.
- Able and willing to go to work on holidays and do night shifts.
- Can speak and write in Filipino and English.
- Must be capable of remote work. (Must have laptop or desktop to use with stable power/ISP)
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Amazon Web Services
- Technology [Information Technology]
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Quezon City, Metro Manila, Philippines
- Information Technology / IT
- 2 openings
Cascadeo is a Cloud DevOps engineering firm focused on taking care of cloud deployments so our client can focus on building their products and services. Our elite technology team develops customized cloud deployments based on real-world analytics and your business' strategic goals.