Tier 1 Support Engineer
Cascadeo
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 months ago
2022-12-13T05:25:54.713501+00:00Job closed.
Job Description
Primary responsible for handling all client events, respond to requests (client and internal), make sure that all client events are handled within SLA.
- Engineers maintain ongoing communication within the team and externally,to keep all stakeholders aware of relevant, known issues and the steps being taken.
- Engineers uses several monitoring tools such as Pingdom, Zenoss,Zendesk, Pagerduty,Gmail, AWS Console.
- Event escalation to Tier2.
- Call and Chat support
Minimum Qualifications
- Graduate of IT, Computer Science or any related course.
- Able and willing to go to work on holidays and do night shifts.
- Can speak and write in Filipino and English.
- Must be capable of remote work. (Must have laptop or desktop to use with stable power/ISP)
Perks and Benefits
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Required Skills
- Amazon Web Services
Preferred Courses
- Technology [Information Technology]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Quezon City, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 2 openings
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About Cascadeo
Cascadeo is a Cloud DevOps engineering firm focused on taking care of cloud deployments so our client can focus on building their products and services.
Our elite technology team develops customized cloud deployments based on real-world analytics and your business' strategic goals.