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B4B Solutions Inc.

Afterhours Consultant | Permanent Work from Home  

B4B Solutions Inc.

 
  • Makati, Philippines
    110, H. V. Dela Costa, Bel-Air, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 3 days ago

2024-07-09T16:00:00+00:00
Job closed.

Job Description

The Afterhours Consultant is responsible for assisting the Recruitment Consultants in the branch through active call handling, simultaneous record/database updating, and email management that requires effective multi-tasking skills to ensure all job orders are filled in quickly.

Purpose

As an Afterhours Consultant, you will:

  • Manage virtual reception for our client, which includes but is not limited to, handling inbound and outbound calls, responding to emails to immediately address the concern
  • Address all associated admin tasks like updating the record (roster) and the system diligently
  • Contribute to team efficiencies by accomplishing the related task, as required

Your daily tasks will include:

  • Assist clients in their job requests such as Job Orders or Shift Queries
  • Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
  • As requested by Branch Consultants or clients, contact and place preferred candidates
  • Update clients on a candidate who confirmed and who needs a replacement
  • Cancel candidates as requested by Branch Consultants
  • Fill in the vacant orders by contacting available candidates
  • Create placements, update client card and candidate card using the client’s existing system
  • Initiate calls to complete candidate’s confirmations/attendance for client rosters
  • Ensure the database is always updated
  • Complete candidates’ availability checks in preparation for consultants to do the roster
  • Screen resumes and book interviews as required
  • Conduct Reference Checks of the candidates
  • Screen candidates to check suitability on the job orders
  • Run virtual reception for offices as required
  • Deal with candidate’s pay queries
  • Liaise with Branch Consultants in a professional and timely manner
  • Complete tasks and email requirements in a timely manner
  • Collaborate well with the team by assisting in completing all other tasks as needed
  • Perform other duties as assigned by the client and/or management.

Minimum Qualifications

Required Attributes

  • Excellent verbal and written English communication skills
  • Strong listening, and call-handling skills in a busy, multi-tasking environment
  • Proactive mindset with outstanding attention to detail
  • Technologically adept and highly trainable in new skills and software
  • Ability to manage competing deadlines and manage work pressures
  • Flexibility to perform other relevant tasks as required by the client

Minimum Qualifications

  • Exposure to working on a rotating shift (day shift, mid, graveyard, early morning), including holidays and weekends
  • Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
  • Experience in a BPO, call centre, or similar work setting
  • Background in effectively managing calls, emails, and systems (software, apps, tools) simultaneously
  • Working with a team and manager both onshore and offshore

Advantageous

  • Strong knowledge of CRM and VoIP phone systems
  • Experience in recruitment or managing employees’ roster (shift schedules)
  • Awareness of Australian business culture

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance

Other

Clear Admin People is a B4B Solutions company that provides career opportunities to great Filipino talents to work remotely with our Australia-based clients. At Clear, employees are enjoying the following benefits on top of the government’s mandatory contributions:

  • Work-from-home with the provision of a PC set
  • HMO Coverage with free dependents
  • Group term life insurance coverage
  • Paid leave benefits for regular employees
  • Annual & monthly subsidies, incentive

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
110, H. V. Dela Costa, Bel-Air
Industry
Business Process Outsourcing
Vacancy
3 openings
Website
http://www.adminpeople.com.au

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About B4B Solutions Inc.

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from. We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people. A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

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