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B4B Solutions Inc.

IT Helpdesk Level 1 and Level 2, Voice | For Pooling, AU Account  

B4B Solutions Inc.

 
  • Makati, Philippines
    110, H. V. Dela Costa, Bel-Air, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 12 days ago

2024-06-30T16:00:00+00:00
Job closed.

Job Description

Role and Opportunity

Your new role is to provide outstanding technical support services for our client’s staff and users, with quick problem-solving skills, less downtime, and constantly being updated to ensure that their needs are addressed within the assured timeline.

Purpose

As an IT Helpdesk, your daily tasks may include:

  • Provide the first point of IT support contact for all staff
  • Respond to user inquiries by following service desk procedures
  • Provision of Level 1 support across a range of hardware and software
  • Manage Helpdesk tickets by planning and prioritising systematically to minimise backlog and ensure operational efficiency.
  • Maintain and update inventory of IT hardware and assets.
  • Ensure all requests are logged in the service desk system;
  • Communicate to users as to the progress of their inquiries from receipt to closure of the call;
  • Advise users about service desk and operational support facilities and procedures;
  • Ensure user accounts for new starters are properly created and profiled on their laptops;
  • Identify and advise the Service Delivery Manager of recurrent user inquiries; and
  • Involvement in other IT projects.

Clear is looking for an IT Helpdesk to work with our Australia-based client in the Managed IT Services and Professional Solutions industry. Our client develops custom products and offers managed IT support to help businesses with their IT needs, so companies can focus on growing their business.

Minimum Qualifications

IT Helpdesk Level 1 - Essential Experience

  • At least 3 years of experience as a Service Desk Technician or in a similar role providing level 1 support
  • BS in lnformation Technology graduate or a related degree is desirable

IT Helpdesk Level 2 - Essential Experience

  • At least 4 years of experience as a Service Desk Technician or in a similar role providing level 2 and level 3 support
  • BS in lnformation Technology graduate or a related degree is desirable

Required Attributes

  • High degree of accuracy and attention to detail
  • Strong organizational skills with flexibility to perform relevant tasks as required by clients
  • Excellent customer service skills
  • Demonstrated ability to adapt to change and competing demands
  • Excellent verbal and written English communication skills
  • Ability to work well both independently and collaboratively within a team

Advantageous (Optional)

  • Australian account handling experience

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
110, H. V. Dela Costa, Bel-Air
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
http://www.adminpeople.com.au

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About B4B Solutions Inc.

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from. We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people. A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

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