The Role: Your Impact
As an Account Manager at EDGE Tutor, you're not just a liaison – you're a strategic partner. Your ability to delve into the operational needs of our partner and craft tailored solutions will shape the educational futures of their students. Your success lies in customer retention, honed by your attention to detail, responsiveness, and insight into what drives conversion, renewal, and customer satisfaction in your target market.
Your Key Contributions:
- Client-First Relationships: Forge and nurture robust relationships with B2B clients, ensuring they experience a partnership, not just a service.
- Unveiling Client Objectives: Dive deep into each client's needs, uncovering their academic aspirations and operational requirements with precision. You become an expert on the client’s customer needs, classroom technology, and the principles behind the designs of their learning programs.
- Holistic Solution Delivery: Collaborate cross-functionally to provide bespoke solutions that don't just meet service standards, but exceed client expectations.
- Proactive Engagement: Regular check-ins, reviews, and meetings form your toolkit, ensuring their satisfaction and uncovering new avenues of support.
- Success in Metrics: Metrics like KPIs on attendance, punctuality, headcount fulfillment, customer satisfaction, and renewal rate won't just be numbers to you; they'll be goals to achieve or surpass, with your strategic prowess driving their attainment.
- Champion of Satisfaction: Rapidly addressing client concerns becomes your forte, maintaining a high level of satisfaction and fostering long-term loyalty.
- Insightful Reporting: Crafting and delivering comprehensive reports, you'll keep our management team informed, guiding the way to future excellence.
Time: You’re expected to be available when your clients operate as the first step to effective client relationships. This account operates in the Central European Timezone, with mid-shift at 1:00 p.m. - 10:00 p.m. or 2:00 - 11:00 p.m.
- Educational Backbone: A degree in education, business administration, marketing, or a related field, or equivalent hands-on experience.
- Proven Prowess: A track record of at least 4 years in account management, sales, or customer relations, preferably within education.
- Dynamic Communication: Stellar communication, negotiation, and presentation skills to engage clients and internal teams effectively.
- Problem-Solving Virtuoso: You excel in resolving challenges, adapting a customer-centric approach for tailored solutions.
- Master of Multitasking: Juggling multiple educational accounts, you're independent, prioritizing tasks with finesse.
- Educational Advocate: Passion for education and the drive to impact the educational community for the better.
Perks and Benefits
- Work from Home