FCI Software Technologies Inc.
FCI Software Technologies Inc.

NOC | Application Support Analyst  

FCI Software Technologies Inc.

  • Muntinlupa, Philippines
    22, Madrigal Business Park Alabang–Zapote Road , Muntinlupa, Metro Manila, Philippines
    Metro Manila
  • PHP 30,000.00 - PHP 35,000.00 / month
  • Full timeFULL_TIME

Expired 5 days ago

Job closed.

Job Description

Job Purpose:

Helps end users with the operation and functionality of software applications. Works with both clients and development team in identifying and resolving issues.

Essential Job Functions / Main Duties & Responsibilities:

  • Monitor and analyze the health of application system by understanding the key business indicators and provide operation and maintenance support
  • Act as L1/L2 support to multiple platforms and respond to inquiries from clients globally to maintain high client retention
  • Manage Incidents, Problems and Changes and assist in Capacity Management of our systems
  • Participate as mid/ night or weekend shift emergency point of contact and be willing to support different shifts to maintain stability and customer support
  • Improve product documentation by consistently reporting errors and suggesting corrections and resolutions
  • Work in teams alongside developers, QA testers and UI/UX designers to ensure all elements of web creation are consistent.

Minimum Qualifications

Skills and Qualifications:

  • +2 years experience working in Application Support and/or Technical Helpdesk, from a software development background.
  • Experience on JIRA or any service desk tools and Confluence or other knowledge and IT management tools
  • Has strong organizational skills and has a high sense of urgency while maintaining calm under pressure.
  • Strong communication and interpersonal skills, proficient English and experience working with multi-national teams
  • Knowledge of Azure or other cloud solution services is a plus
  • Technical knowledge in using programming tools (Development or supporting an application) desired
  • Amenable to work on site and on shifting schedule

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Network Administration
  • Incident Management
  • Technical Support

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Completed associate's degree
Recruiter response to application
Office Address
Madrigal Business Park Alabang–Zapote Road, Ayala Alabang, Muntinlupa, 1780 Metro Manila, Philippines
Computer Software / Engineering
4 openings

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About FCI Software Technologies Inc.

We're a team of creative, determined and tenacious people. We want to create products that have never been delivered in the industry. Our goal is to provide the most cutting-edge products to our clients and to elevate those who dare to join us on our journey. The teamwork, relationship and ideas we create are aimed at providing solutions beyond the ordinary. Every team member is a specialist in their respective line, always striving towards our goal. This hunger for innovation is what drives us forward. If you dare to grow, be listened to and advance in your career, then come join our team. Quality is the core of our belief: whether it be the product or the career experience. Our goal is to find uniquely talented people who are ready for their next challenge.

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