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goFLUENT Philippines Inc.
- Quezon City, Philippines10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
At goFLUENT, were always on the lookout for great talent. Join our vibrant organization and be part of a highly motivated and go-getting Support team!
Communicate and connect with our trainers, learners and learning consultants from all over the world as a Junior Support Associate. Work in a fast-paced, multicultural environment, and act as a first line of customer support that provides top-notch service for our users, and ensures a seamless experience for both trainer and learner during their lesson.
What you will do:
- Act as the first point of contact for internal clients.
- Provide assistance to trainers, learners, and learning consultants worldwide;
- Fill out forms necessary to complete the process
- Troubleshoot, diagnose, and resolve issues via email, live chat, or and phone.
- Collaborate and assist in creating solutions to issues that arise on our learning portal or phone applications
- Provide backup to learning consultants abroad in case of emergency or during their offline hours.
- Attend trainings given by the Operations Support Supervisor;
- Other tasks that may be assigned by the manager or supervisor.
What we are looking for:
- 2+ years of experience as a Customer Service Representative or Technical Support Representative is an advantage.
- A graduate of a Bachelor's/College Degree in any field
- Proficiency in using MS Excel, Google Sheets, Google Docs and Open Office is a very strong advantage;
- Must have the ability to type fast (at least 45 wpm);
- Process-oriented and have keen attention to detail.
- Very good analytical and problem solving skills.
- Good English communication skills (verbal and written);
- Technical background is a plus
- Willing to work on weekends and on holidays (graveyard shift);
- Open to work onsite in Eastwood City, QC
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
- 3 openings
About goFLUENT Philippines Inc.
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content, and virtual human interaction on any device. We are present in 20 countries across all continents and have helped millions of people become better communicators in different business languages. goFLUENT Philippines, Inc. was established in 2004 and has seen incredible growth in the past 22 years, opening up two offices in Eastwood, Quezon City and Alabang, Muntinlupa City. Our office in Eastwood is the biggest out of all our locations and is an important hub from which services are provided to our clients in Europe and the rest of the world. Our office in Alabang is the place to be if you hail from the south or are just looking for a new opportunity in Muntinlupa. You will love these spaces for their open-plan design, quirky murals and welcoming energy, as well as the great synergy between teams. It’s our unique culture that empowers us to do the best work of our lives. For more information, visit https://www.gofluent.com/us-en/careers/