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Quality Assurance Analyst  


  • Legazpi, Philippines
    Legazpi, Albay, Philippines
  • Full timeFULL_TIME

Expired 11 days ago

Job closed.

Job Description

Job Role:

  • This is a full-time on-site role as a BPO Quality Analyst in Legazpi
  • The BPO Quality Analyst will be responsible for ensuring quality standards and consistency of service across all engagements and will collaborate with cross-functional teams to identify areas of improvement and promote process enhancements.

Minimum Qualifications


  • Bachelor's degree in any field with 2+ years of experience in quality assurance and quality control programs within a BPO environment.
  • Experience in documenting and presenting processes, analyzing data, and preparing reports for senior management.
  • Excellent verbal and written communication and organizational skills.
  • Strong analytical and problem-solving skills with the ability to identify trends and solutions with minimal supervision.
  • Experience working with process improvement methodologies (Six Sigma, Lean, Kaizen).
  • Proficient in MS Excel and PowerPoint; experience with data analysis tools is a plus
  • Must be amenable to work on site in Legazpi.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Legazpi, Albay, Philippines
Business Process Outsourcing
5 openings

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About HealthyBOS

HealthyBOS is a US-based company that partners with businesses within the US healthcare industry in carrying out pre-shipment processes. These processes include insurance benefits verification, pre-authorization requests, document management, physician calls, patient calls - so this job is a blend of phone time and off-the-phone tasks

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