Key Accounts Management Associate  

Responsibilities

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Other tasks in Accordance to the alignment of MyKuya Management

• Bachelor’s degree in related field preferably BS Business Studies/Administration/Management, Commerce, Economics, or equivalent
• Minimum 1 year of experience in the channel partner management or Business Development
• Strong interpersonal skills, confident to communicate with different stakeholder levels
• Can work independently but has a strong sense of being a team player
• Highly effective communicator
• Go getter attitude
• Charming personality
• Confident in giving 1 on 1 and group presentations
• Ability to work under pressure and constantly realign according to Startup's vision
• Have a good record in account management
• Willing to travel around Cebu