MyKuya Technologies
MyKuya Technologies

Business Operations Associate  

MyKuya Technologies

 
  • Makati, Philippines
    2241, Chino Roces Ave, Bangkal, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired a year ago

2023-04-14T16:00:00+00:00
Job closed.

Job Description

Responsibilities

  • Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
  • Ensure all systems operate smoothly and align with our quality standards.
  • Monitor real-time operations and address potential issues as they arise.
  • Give feedback to managers on how to improve the quality of our service.
  • Analyze the performance data and give inputs on how to make our services better.
  • Recommends measures based on operations analytics.

Minimum Qualifications

  • Experience in customer service.
  • Familiarity with Zendesk, VOIP, NPS, and CSAT.
  • Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continuously reduce the common reasons for people to reach out to our Chat/Email Support.
  • Experience in handling end-to-end sales.
  • Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
  • Working at rapidly growing organizations is an advantage.
  • A creative, solutions focused approach, with a focus on achieving results.
  • Ready to roll-up sleeves and be hands-on.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus

Required Skills

  • Operation Monitoring
  • Project Management
  • Business Analysis
  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Data Management

Preferred Courses

  • Business Management
  • Business Administration
  • Commerce

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
La Fuerza Plaza, Chino Roces Ave 2241, 1233 Makati, Philippines
Industry
Internet
Vacancy
3 openings
Website
https://www.mykuya.com

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About MyKuya Technologies

MyKuya is an on-demand services platform, on a mission to create 1 million jobs. Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.

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