Business Operations Associate
MyKuya Technologies
- Makati, Philippines2241, Chino Roces Ave, Bangkal, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 10 days ago and deadline of application is on 14 Apr
Recruiter was hiring 2 days ago
2023-03-16T04:21:41.104437+00:002023-04-14T16:00:00+00:00Job Description
Responsibilities
- Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
- Ensure all systems operate smoothly and align with our quality standards.
- Monitor real-time operations and address potential issues as they arise.
- Give feedback to managers on how to improve the quality of our service.
- Analyze the performance data and give inputs on how to make our services better.
- Recommends measures based on operations analytics.
Minimum Qualifications
- Experience in customer service.
- Familiarity with Zendesk, VOIP, NPS, and CSAT.
- Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continuously reduce the common reasons for people to reach out to our Chat/Email Support.
- Experience in handling end-to-end sales.
- Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
- Working at rapidly growing organizations is an advantage.
- A creative, solutions focused approach, with a focus on achieving results.
- Ready to roll-up sleeves and be hands-on.
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Required Skills
- Operation Monitoring
- Project Management
- Business Analysis
- Attention to Detail
- Customer Service
- Critical Thinking
- Data Management
Preferred Courses
- Business Management
- Business Administration
- Commerce
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- La Fuerza Plaza, Chino Roces Ave 2241, 1233 Makati, Philippines
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About MyKuya Technologies
MyKuya is an on-demand services platform, on a mission to create 1 million jobs.
Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.