Operations Officer | Makati  

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Operations Officer oversees the daily operations of MedGrocer. They coordinate with different teams in ensuring the best patient experience.

Key Responsibilities

• Establishes thorough understanding of operational processes and systems relating to customer service or supply chain
• Identifies and implements process and system improvements
• Manages day-to-day operations relating to customer service or supply chain
• Manages, trains, and provides learning and growth opportunities to the team
• Coordinates with customers and partners
• Addresses, investigates, and resolves major operational concerns
• Manages databases and monitors key performance indicators

Why MedGrocer?

• Progress: To work in a team to ensure the safe and efficient delivery of medicines to our clients. You will have ownership over your work and have a chance to be exposed to various systems and processes that could enhance your skills in the field of pharmacy.
• Purpose: To design and implement an impact in the digitally enabled platform to provide holistic patient programs in the form of discounted medicines, replenishments, and doctor consultations in order to enhance the lives of millions of Filipinos.
• People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will learn from and create bonds with.

• Bachelor's degree in any four year related course

• Preferably with customer service, supply chain management, and leadership experience

• Knowledge in Google Workspace applications

• Must work onsite in Makati

• Open to fresh graduates and experienced professionals