Multisys Technologies Corporation
Multisys Technologies Corporation

Service Delivery Head  

Multisys Technologies Corporation

  • Parañaque, Philippines
    #14, Mt. of Olives St, Moonwalk, Parañaque, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 30 Mar

Recruiter was hiring a day ago


Job Description

Job Summary:
A Service Delivery Head is in charge of managing the service delivery performance, meeting customer expectations, and drives future demands. His/her main objective is to ensure correct processes, technology and members are put in place so that the Company can be able to achieve its business objectives. He/she provides value, improves efficiency, reduces operational cost, improves effectiveness and visibility.

Essential Duties and Responsibilities:
Service Management

  • Focuses on management and delivery of IT services;
  • Develops deep understanding of projects to gain insights into the scope of service delivery;
  • Creates and implements a service delivery plan;
  • Reviews IT service catalogs to add missing services or make recommendations for services that are not offered;
  • Monitors and manages the lifecycle of all IT Services which includes but not limited to the following:
    • Designing
    • Creating
    • Delivering
    • Supporting;
  • Works with the Project Analysis and Management Head in overseeing the Project Management team;
  • Establishes and maintains excellent relations clients, end-users, and other stakeholders;
  • Analyzes internal and external processes and creates strategies for service delivery optimization; and
  • Determines ways to reduce costs without sacrificing customer satisfaction.

Performance and Quality Management

  • Ensure that systems, procedures, and methodologies are in place to support outstanding delivery;
  • Maintains high performance levels for service-related processes, and implementing improvement activities wherever necessary;
  • Works with the project management team for manpower planning and staff allocation;
  • Build strong relationship with internal stakeholders to enable effective dialogue exchange;
  • Ensures that team members are familiar with IT service delivery processes and best practices and conducts relevant training as necessary;
  • Sets standards for software, hardware and security;
  • Recommends methods of improvement and sees that actions are implemented on time for service delivery upgrades;
  • Provides accurate and regular reports to the management on performance of the service delivery; and
  • Ensures that anti-virus softwares are updated and patched promptly and effectively.

Client Support

  • Manages client onboarding;
  • Provides continuous support for clients;
  • Takes ownership of client issues and other critical incidents, coordinates with resolution parties, establishes effective communication between stakeholders for post-incident reviews;
  • Promotes trust, transparency and loyalty with clients and other stakeholders;
  • Encourages clients to upgrade their systems;
  • Monitors and supports Customer Relations team to ensure optimal services;
  • Assesses client feedback and perform necessary actions.


  • Establishes and implements policies related to service delivery and management;
  • Assists in other policy formulation geared towards improving service delivery;
  • Conducts presentations if necessary;
  • Carries out research regularly and attend seminars to learn improved service delivery procedures and processes;
  • Prepares and submits daily, weekly, monthly, and annual reports, as required by the Immediate Superior;
  • Assist and participates in human resources and other company activities; and
  • Performs other related tasks that may be assigned.

Minimum Qualifications


  • Bachelor's degree in Information Technology, Computer Science or any related field
  • With at least 8-year experience in IT service delivery
  • Strong knowledge of the development principles and processes
  • Preferably with IT Infrastructure Library (ITIL) certification
  • Excellent leadership, problem solving, decision-making and communication skills
  • Fluent in English and Filipino (oral and written)

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans


  • Calamity Leave
  • Clinic
  • Court
  • Game Room
  • Garden
  • Mental Health Benefit
  • Music Studio
  • Salon
  • Spacious Free Parking
  • Tree house

Required Skills

  • Project Management
  • Customer Service

Preferred Courses

  • Information Technology
  • Computer Science

Jobs Summary

Job Level
Director / Executive
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Mt. of Olives St, Moonwalk
Information Technology / IT
1 opening

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About Multisys Technologies Corporation

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations. Empowering Your Business A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation). Who We Are We are a software solutions company backed by a team of full-stack developers and elite programmers. What We Do Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public. How We Help We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago. Corporate Principle We pursue and bring solutions beyond software development to create impactful advancement to empower businesses. Our Mission Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes. Our Vision Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions. Our Culture We Work to Play and Play to Win We maintain a casual work environment to inspire our people and help them achieve more.

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