Mundo
Mundo

Senior Manager for Workforce Strategy & Planning  

Mundo

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 8 months ago

2023-07-14T16:00:00+00:00
Job closed.

Job Description

We are looking for a skilled Senior Manager for Workforce Strategy & Planning to join our hyper-growth organization. In addition to managing a team of Analysts who are responsible for optimizing schedules and staffing operations to meet service level agreements, the Senior Manager for Workforce Strategy & Planning will partner with Senior Support Leadership to develop a strategies that ensure alignment with the teams' delivery goals.

Responsibilities

  • Identify strategic areas of opportunity related to workforce management and staffing for our Support Teams, design solutions, and work with Support leaders and a team of analysts to carry out the solution.
  • Oversee and mentor a team of skilled Analysts who are responsible for optimizing schedules and analyzing staffing operations to achieve identified SLA targets.
  • Collaborate with cross-functional teams to identify process improvements and streamline WFM activities.
  • Compile and distribute workforce management reports and provide ongoing recommendations for load balancing, staffing requirements, and other strategic opportunities that help Support teams remain as pace-setters.
  • Refine workforce management (WFM) strategies, policies, and procedures to ensure optimal staffing levels, productivity, and performance.
  • Manage to metrics and key performance indicators (KPIs) related to the effectiveness of WFM programs and provide regular reports on results and trends.
  • Ensure compliance with labor laws, regulations, and company policies related to scheduling, timekeeping, and attendance.
  • Develop and maintain relationships with internal stakeholders, including operations, regional leaders, and the people team to ensure alignment and support for WFM initiatives.
  • Stay current with industry trends and best practices in workforce management and apply them to continuously improve WFM processes and systems.

Minimum Qualifications

  • Willing to work US hours according to business needs
  • Bachelor's degree in business, finance, statistics, or a related field required.
  • Minimum of 5 years of progressive experience in workforce management, with at least 3 years in a supervisory or management role.
  • Proven ability to design and implement successful WFM strategies and programs.
  • In-depth knowledge of workforce management principles, methods, and tools, including forecasting, scheduling, capacity planning, and performance management.
  • Strong analytical, problem-solving, and decision-making skills, with proficiency in data analysis and modeling.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Demonstrated leadership qualities, including coaching, mentoring, and team-building.
  • Proficiency in WFM and Support software and tools, such as Playvox, Zendesk, and Workday.
  • Ability to work in a fast-paced and dynamic environment with changing priorities and deadlines.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Taguig, Metro Manila, Philippines
Vacancy
1 opening

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