Quality Control  


  • Jakarta Pusat, Indonesia
    Jalan KH Zainul Arifin, Gambir, Jakarta Pusat, DKI Jakarta, Indonesia
    Jakarta Pusat
    DKI Jakarta
  • Full timeFULL_TIME

Expired 6 days ago

Job closed.

Job Description

  • Conduct periodic quality checks and/or evaluations for desk collection, customer service, telemarketing agents by doing monitoring of phone calls and text messages based on a particular standard set forth by the company and prepare/analyst periodic reports providing suggestions for improvements based on the results of the reports
  • Deliver proactive feedback to desk collection operator based on quality evaluation to improve desk collection performance
  • Working closely with the relevant departments in the company to settle the customer’s complaint related to the collections team members
  • Prepare and provide regular weekly and monthly report related to findings in a collection.
  • Liaising with the management of the company for daily task
  • Liaising with the relevant group in the company to
    • (i) Prepare plans to develop and maintain collector’s quality,
    • (ii) Scheduling and implementing such plans to fit deadlines, and
    • (iii) Discuss solutions to arising collector’s quality issues.
  • Periodically investigating and reporting causes of quality problems of the collector’s and proposing solutions.
  • Ensure compliance of collectors with the applicable requirements.

Minimum Qualifications

  • Candidate must possess at least Bachelor’s Degree in any field. Law Bachelor is a plus.
  • At least 1-2 Year(s) of working experience in the related field is required for this position
  • Required Skill(s): Experience in monitoring, reviewing, conflict resolutions and coaching team members,
  • Experience in preparing written report and delivering training, Proactive communication, Problem solving, Attention to detail, Communicative, Good attitude, Willing to learn fast and learn from mistake, Scheduling and punctual, Understand OJK & AFPI regulation
  • Preferably Staff specialized in Banking/Financial Services, Financial Technology or equivalent.

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Transportation AllowancesTransportation Allowances

Required Skills

  • Quality Assurance

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Jalan KH Zainul Arifin, Jakarta Pusat, Indonesia
Financial Services
3 openings

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About AdaPundi

PT Info Tekno Siaga adalah perusahaan yang bergerak pada bidang Layanan Pinjam Meminjam Uang Berbasis Teknologi Informasi ("LPMUBTI") yang terdaftar di OJK sejak 7 Agustus 2019 dengan nomor S-448/NB.213/2019 dan dikenal dengan nama platform "AdaPundi". AdaPundi merupakan platform pinjaman berbasis internet yang aman, nyaman, mudah, dan transparan untuk semua Konsumen yang membutuhkan pinjaman. Konsumen dapat memanfaatkan pinjaman dengan cara mengunduh aplikasi AdaPundi melalui google playstore pada smartphone-nya masing-masing. Dengan AdaPundi, Konsumen tidak perlu melewati persyaratan dan prosedur perbankan yang rumit. Dengan KYC yang sederhana, setelah mendapatkan persetujuan dari tim analis kredit Kami, maka Konsumen dapat sepenuhnya menikmati layanan pinjaman yang disediakan AdaPundi

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