Engagement Associate  

What you'll do:

Engagement and Retention

• Conducts different activities that help establish a good relationship between the company and the tutors, and among the tutors themselves.
• Provides support and guidance to tutors by maintaining correspondence through various online channels.
• Regularly coordinates with other teams or departments to address tutors’ concerns accordingly.
• Assists in facilitating various programs to boost tutor satisfaction and loyalty.

Others tasks which may be assigned.

Shift Schedule: Monday-Friday; Saturday work (for events) may be required, still with 2 days off for the week

What you'll get:

• Php 18,000-20,000 starting salary monthly, depending on qualifications, skills, and assessment results
• Additional PHP 2,800 allowance monthly
• Work from home until December 2024
• Bi-annual appraisal and Performance-based rate increase and bonus
• HMO benefit, leave credits, 13th-month pay, referral monetary incentive, paid overtime and Philippine holidays
• Fun and youthful working environment that gives its employees chances for career growth

What we'd like you to have:

• Graduate of a Bachelor's Degree, preferably Management, Marketing, Human Resources, and other related courses.
• With online teaching experience/background
• With experience in handling or leading small projects
• Proficient in both oral and written English
• Proficient in MS Excel or Google Sheets
• Must be highly objective, patient, and have attention to details
• Must be a self-starter, proactive, able to work with minimal supervision
• Must know how to manage time effectively and multitask to meet deadlines
• Must be able to handle pressure, and compliant to protocols and guidelines
• Must have an outgoing and pleasant personality

Not required but very useful:

• 1 year of work experience in Human Resources - Employee Engagement, Customer Service, or related
• Knowledge in event organization and hosting is a plus

Note: Please be advised that this is a Full-time Office-based position. This will temporarily be on a work-from-home setup but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.