Relations Executive
Simpletrade Ventures OPC
- Quezon City, Philippines601, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 9 months ago
2023-08-04T16:00:00+00:00Job closed.
Job Description
- Provide exceptional customer support through various channels (phone, email, chat, social media) by promptly and effectively responding to inquiries, resolving issues, and addressing concerns. Maintain a positive and professional attitude while interacting with customers.
- Build strong relationships with customers by understanding their unique requirements, preferences, and pain points. Proactively engage with customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Collaborate with cross-functional teams to analyze and improve the customer journey, identifying pain points and implementing strategies to enhance customer satisfaction and loyalty. Continuously monitor and evaluate customer touchpoints to ensure consistency and effectiveness.
- Collect, analyze, and interpret customer feedback and data to identify trends, patterns, and opportunities for improvement. Generate reports and present findings to management, recommending strategies to enhance the overall customer experience.
- Develop a deep understanding of our products, services, and features to effectively educate customers and address inquiries.
- Design and implement customer satisfaction surveys and measurement tools to gauge customer sentiment and track performance against key metrics. Leverage insights to drive continuous improvement initiatives.
Minimum Qualifications
- Bachelor's degree in business, marketing, or a related field (preferred).
- Proven experience in a customer-centric role, such as customer support, customer success, or account management.
- Excellent interpersonal and communication skills, with the ability to effectively engage with customers and internal stakeholders.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 117 E. Rodriguez SR. Avenue, Tatalon , 1113 Quezon City , Metro Manila, Quezon City, 1113 Metro Manila, Philippines
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About Simpletrade Ventures OPC
Simpletrade Ventures/Dropify is the first ever COD dropshipping company in the country.
VISION:
"Our vision is to elevate the quality of lives of Filipino by helping their online businesses be profitable"
MISSION:
"Our mission is to make it easier and competitive for micro sellers to do online business in the Philippines"