Customer Service Agent
Kareila Management Corporation
- Taguig, PhilippinesTaguig, NCR, PhilippinesTaguigNCRPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Manage large amounts of incoming inquiries
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage with the customers
- Resolve customer complaints via phone, email, social media, and any other platforms
- Attempt to persuade the customer to reconsider cancellation
- Inform customer of deals and promotions
- Do suggestive selling of the products and services
- Utilize computer technology to handle high inquiry volumes
Minimum Qualifications
- Clerical and communication skills
- Must be willing to work on weekends and in shifting schedule
- With at least 2 years of experience as a Customer Service Representative
- Amenable and willing to work temporarily in Parañaque but will relocate to BGC, Taguig soon.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Paid Holidays
- Medical / Health Insurance
- Special Leave Benefits for Women
Required Skills
- Organizing and Planning
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 32nd Street, 5th Ave, Taguig, 1634 Metro Manila
About Kareila Management Corporation
We offer job stability and equal chances to all employees when it comes to recognition and promotions. We not only take pride in our products and services but also in the way we handle our employees. The longevity of tenure of our employees only shows their job satisfaction.
What are you waiting for? Be a part of a world-class and dynamic organization that will take your career to a whole new level. Be one of us!