TTEC Customer Care Management Philippines, Inc.
TTEC Customer Care Management Philippines, Inc.

Customer Service Representative | Iloilo  

TTEC Customer Care Management Philippines, Inc.

 
  • Iloilo City, Philippines
    Robinsons Cybergate Plaza, Pioneer, Iloilo City, Western Visayas, Philippines
    Iloilo City
    Western Visayas
    Philippines
    Philippines
  • ₱26,500.00 - ₱30,000.00 / month
    PHP
    26500
    30000
    26500
    MONTH
  • Full timeFULL_TIME

Expired 10 months ago

2023-06-10T16:00:00+00:00
Job closed.

Job Description

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

A Bit More About Your Role


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Minimum Qualifications

What You Bring to the Role

  • A Senior High Graduate or have completed 2 to 4 years in college with one (1) year call center experience handling international voice programs
  • For candidates who are undergraduate or have completed High School (old curriculum) require to have at least two (2) years of call center experience handling international voice programs
  • Great written communication skills
  • Able to lead by example and effectively work with your team to achieve the program’s overall success
  • Resourceful and able to decide on his own by thorough assessment and researching potential solutions
  • Computer savvy

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance

Required Skills

  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Teletech Career Hub - SM City Iloilo, Diversion Road, Mandurriao, Iloilo City
Industry
Business Process Outsourcing
Vacancy
50 openings
Website
https://ttecjobs.com/

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About TTEC Customer Care Management Philippines, Inc.

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day. While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

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