Customer Service Representative | Iloilo
TTEC Customer Care Management Philippines, Inc.
- Iloilo City, PhilippinesRobinsons Cybergate Plaza, Pioneer, Iloilo City, Western Visayas, PhilippinesIloilo CityWestern VisayasPhilippinesPhilippines
- ₱26,500.00 - ₱30,000.00 / monthPHP265003000026500MONTH
- Full timeFULL_TIME
Job Description
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Minimum Qualifications
What You Bring to the Role
- A Senior High Graduate or have completed 2 to 4 years in college with one (1) year call center experience handling international voice programs
- For candidates who are undergraduate or have completed High School (old curriculum) require to have at least two (2) years of call center experience handling international voice programs
- Great written communication skills
- Able to lead by example and effectively work with your team to achieve the program’s overall success
- Resourceful and able to decide on his own by thorough assessment and researching potential solutions
- Computer savvy
Perks and Benefits
- Medical / Health Insurance
- Life Insurance
Required Skills
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Teletech Career Hub - SM City Iloilo, Diversion Road, Mandurriao, Iloilo City