Araneta | Dayshift Airline Account | Customer Service Agent  

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative at Araneta, Quezon City, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 5pm. You may visit TTEC Araneta office at 15F Gateway Tower, Cubao, Quezon City

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll 

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels such as voice or verbal communication
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services  
• Open and maintain customer accounts and information  
• Resolve customer issues with patience and understanding 
• Positively participate in company events, team activities, and continuous learning 

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

What You Bring to the Role 

• Open to newbies or with customer services experience
• Senior High school graduate or equivalent
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect 

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives