On-site Support Engineer
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 months ago
2024-02-10T05:44:32.632000+00:00Job Description
Core Responsibilities
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
- Service Operations Management - Event & Monitoring Management
- Provide assistance and immediate support related to Network issue
- Monitor network infrastructure and device health and performance
- Monitor utilization of devices including health check and bandwidth
- Service Operations Management
- Perform fixes and solutions on incidents based on documented procedures.
- Implement service requests based on documented procedures.
- Service Operations Management - Problem Management
- Perform fixes and solutions to problems.
- Change Management
- Execute changes based on published MOP (Methods of Procedure).
Minimum Qualifications
Qualifications
A. Minimum Education
- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
Experience
- Have at least 1 years working experience in a Network Support Engineer environment
- Trainings & Certifications Requirement
- ITIL Foundation
- Cisco Certified Network Associate (CCNA)
- Routing and Switching
- Wireless
- Training & Certification Development
- Technical Training
- Windows Admin
- Linux Admin
- Cisco Certified Design Associate (CCDA)
- Cisco Certified Network Professional (CCNP)
- Routing and Switching
- Wireless
- Cisco Firewall
- Fortinet Firewall
- Management Training
6 Cs of Customer Service
C. Competency
Technical Skills
(N) IP Networking
(N) Monitoring Systems
(N) Network Troubleshooting
(N) System Troubleshooting
(F) Application/Web Programming
(N) ITIL
(N) Cybersecurity Fundamentals
(N) Firewall intrusion detection, prevention and protocols
(N) Identity and access manager principles
(N) Secure Network Architecture
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Communications Skills
(I) Speaks clearly and can be easily understood.
(I) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
- Have at least 2-years’ experience in coordinating with partners and clients
Abilities
- Must work well under pressure
- Must have good interpersonal skills
- Must be proactive when identifying potential issues
- Must show strong & effective coaching capabilities
- Must show strong customer management skills
- Must prepare well-organized and comprehensive reports tailored to its audience
- Able to effectively assess tasks & risks to prioritize work
- Able to approach a complex task by breaking it down into its component parts and considering each part in detail
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
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