Service Desk Associate

Trends Group, Inc.

Makati, Philippines
23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
Makati
Metro Manila
Philippines
Philippines
TELECOMMUTE
₱15,000.00 - ₱18,000.00 / month
PHP
15000
18000
15000
MONTH
Full timeFULL_TIME

Expired a month ago

2024-03-16T07:34:39.397556+00:00

Job closed.

Job Description

Duties and Responsibilities
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.

• Responsible and Accountable for Incident and Service Request ticket creation
• Expected to keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident.
• Coordinate with necessary resources to drive closure of tickets
• Coordinates with the needed resources to ensure customer requirements are met.
• Escalation Management: Incident must be addressed at the right level
• Ticket Management: Incident and Service Request
• Ticket Monitoring: Change and Problem
• Perform other tasks and responsibilities that may be assigned by the Customer Care Group Head from time to time.

Minimum Qualifications

Qualifications

A. Minimum Education
• Bachelor’s degree in computer science or technology-related field

B. Minimum Experience/Training
• Fresh graduate or minimum 2 years’ experience in service operations.

C. Competency
• Good interpersonal skills
• With integrity
• Effective in problem-solving; decision making
• Highly procedural and methodical
• Computer literate in MS Word
• Computer literate in MS Excel

Perks and Benefits

Work from Home
Special Leave Benefits for Women
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave

Required Skills

Telephone Skills
Attention to Detail
Customer Service
Time Management
Data Encoding / Data Entry
Computer Literacy / Basic Computer Skills

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Administration and Coordination

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Once in a while

Office Address: 105 H.V. Dela Costa, Makati, Metro Manila, Philippines

Industry: Information Technology / IT

Vacancy: 3 openings

Website: http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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