Technology Engineer | Business Applications
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Purpose
- Looking for highly qualified individual to be an additional part of the team.
Duties and Responsibilities
- Responding to client requests, related to the solution supported by the team
- Manage and resolve concerns, issues and requests raised by the clients
- Participate in discussions and meetings to understand clients’ needs, requirements, manage support work requests to result in the delivery of fixes or enhancements on time and with high-quality
- Contribute on the compliance of the SLA’s and KPI’s as applicable for the account
- Offering consultations / solutions that meet the client needs
- Analyze system issues from business operations and application/infrastructure perspective.
- Maintaining good client relations
Working Conditions
- Must be willing to work on shifting and extended working hour.
- Can work on a highly paced environment
- Can work efficiently with minimal supervision
- Must be willing to work on an on-site and remote setup
Minimum Qualifications
A. Minimum Education
- Must be a graduate of BSIT and any other related course
B. Minimum Experience/Training
- Knowledge of computer software, hardware and networking systems
- Knowledge on web services, API and IP-based protocols integrations
- Knowledge on security camera and video recordings is an advantage
- Ability to troubleshoot complex software and hardware issues
- Proven work aptitude as a technical support engineer
C. Competency
- Have high value for commitment and good team player
- Very dynamic and can cope with self-paced environment
- Must be highly collaborative.
- Must be willing to be trained.
- Must have knowledge in computer hardware and software installation and troubleshooting
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.