Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

About the Role 
 

The Operations Specialist Branch Support Center Maker shall form part of the Branch Support Center which provides strategic and administrative support to the Branch Banking Group, particularly on the “Run-The- Bank” activities in the branches.

This role is essential in overseeing critical administrative tasks at our branch, primarily focusing on KYC alerts monitoring, transaction monitoring and STR reporting. They play a significant role in maintaining our commitment to regulatory compliance and ensuring integrity of our banking operations. 

The BSC Maker should possess strong analytical abilities, exceptional multitasking skills, and should have a keen eye for detail, enabling them to manage alert processing efficiently while fostering a compliant and customer-centric environment.

 

How you’ll contribute

 

<ul>
	<li>Attends to customer inquiries via phone or email in a professional manner.</li>
	<li>Thoroughlyreviewsandanalyzescustomerdocumentsprocessedinviewofthetask assigned.</li>
	<li>Pro-activelycollaborateswithvariousteamstoensuretimelyresolutionoftasks.</li>
	<li>Fast/Quick and executes proper encoding of necessary in formation in the systems.</li>
	<li>Keen &amp; organized in the Monitoring of open and pending tasks assigned</li>
	<li>Attends to meeting/ huddle alignments involving the assigned task/deliverables/projects</li>
	<li>Participate / engages in projects of the unit as well as Operations Group initiatives through contribution of ideas, process improvement, upto actions and implementations as needed.</li>
	<li>Assess risk levels associated with customers and their transactions</li>
	<li>Document findings, decisions, and follow-up actions clearly and accurately</li>
</ul>

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Operations Specialist