To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo Enterprise Global Services (EGS) 
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a “welcome difference.”

Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as ‘team members’ because our people are resources to be invested in and because teamwork is essential to our success.
Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together — across lines of business and geographies.

A welcome difference
“Welcome” is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;

Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.

I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach — pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.

Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company’s global presence will allow team members to knowledge-share with their colleagues around the world.

We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.

Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.
• Fitness gym
• Sleeping rooms
• Karaoke room
• Team member parking
• Sports court
• Quiet rooms
• Cafeteria
• Internal Shuttle service

Because we value inclusivity, Wells Fargo has special interest groups that you can join.
• Basketball, volleyball, football
• Badminton, chess
• Music, arts, dance
• Camera club
• Runners and riders club
• LGBTQ network
• Women’s network

Our Vision
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Our Values
Five primary values guide every action we take:

What’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.

People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members — and collaborate across businesses and functions to serve customers.

Ethics. We’re committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.

Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Leadership. We’re all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business — in service to customers, communities, team members, and shareholders.
Our Goals

We want to become the financial services leader in these areas:

Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.

Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice — a place where people feel included, valued, and supported; everyone is respected; and we work as a team.

Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers — and increased efficiency for our operations.

Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers’ needs and protect their assets, information, and privacy.

Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.

Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo Philippines

In this role, you will:

<ul>
	<li>Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication</li>
	<li>Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations</li>
	<li>Regularly receive direction from management, escalate questions and refer more difficult issues to staff</li>
	<li>Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution</li>
	<li>Interact with experienced representatives on difficult issues</li>
	<li>Be responsible for coaching new hires and less experienced staff</li>
	<li>Respond to inquiries and issues from customers</li>
</ul>

Everyday Banking Representative (CSR)

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
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By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

For Direct Hire only. 

Jumpstart your career! Be part of a Global Bank and get the best training in the financial industry.

<ul>
	<li>Provide world-class banking experience to clients and customers</li>
	<li>Attend to inbound and outbound calls according to standard procedures</li>
	<li>Process online banking transactions</li>
	<li>Explain and provide information about banking services and customer queries</li>
</ul>

Medical Industry Knowledge

Attention to Detail

Reading Comprehension

Communication Skills

Financial Officer  | Fort, BGC

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Apply knowledge when communicating with delinquent customers

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Customer Service Representative (CSR) for Collections

<ul>
	<li>Provide excellent customer service experience to all clients and customers</li>
	<li>Attend to both inbound and outbound calls in a professional manner</li>
	<li>Handle requests of customers and give appropriate solutions</li>
</ul>

Customer Service Representative | BGC | Banking

Hashtag Interactive is an award-winning marketing collaborator for companies looking to stand out amid the digital noise. 

Together, we curate and create campaigns and strategies that speak to your audiences and meet your targets on the other side of the screen.

Hashtag Interactive: A digital marketing agency optimised for a digital-centric world. Your digital marketing, social media, and content strategy partner in Singapore and Southeast Asia.

Hashtag Interactive

The Associate Design Manager assists in managing a design team in creating quality creative content on a daily basis. A very good communicator who can present ideas clearly and concisely; can negotiate with clients and internal accounts teams. An expert understanding of typography, layout, animation and art direction will be needed to help the team produce the best work possible. A strong foundation in team + time management. The Associate Design Manager is a strong communicator, who can work with other team members to better understand what is needed but can also explain the designer’s creations and the rationale behind them. Up to date with current design trends in and around the social media space. As this is a managerial title, a minimum of 6 years in the industry is a requirement.

 

Expected Outcomes

First 90 Days

<ol>
	<li>Focus on learning important internal processes, tools and workflows and look for opportunities to experience them directly by helping people out with projects.</li>
	<li>Define a structured set of goals with Creative Director to both pass your 3 months probation, make the best use of your time and skillset, and contribute to the business goals</li>
	<li>Get to know the team, their personalities, strengths and weaknesses and then use this new information to define gaps to take the team to the next level; as well as identifying team goals. </li>
</ol>

Day-to-Day Expectations

<ul>
	<li>Managing a team of designers and ensuring that they are meeting deadlines and producing high-quality work.</li>
	<li>Communicating with clients and internal teams to understand their needs and ensure that designs meet expectations.</li>
	<li>Developing and implementing design strategies that align with our clients' goals.</li>
	<li>Staying up-to-date on the latest design trends and technologies. 
	 </li>
</ul>

Adobe Photoshop

Performance Management and Coaching

Adobe Illustrator

Graphic Design

Creative Writing

Time Management

Digital Creative Direction

Associate Design Manager

<ul>
	<li>Perform Utilization Management reviews in accordance with federal state mandated regulations.</li>
	<li>Utilizes the member’s contract to determine coverage eligibility.</li>
	<li>Works with providers and take action while exhibiting judgment and a realistic understanding of the issues.</li>
	<li>Liaise with research team in order to accurately collect and record data.</li>
	<li>Independently facilitates design of clinical workflow in collaboration with clinicians.</li>
</ul>

Senior USRN Clinical Specialist

Aboitiz Power Corporation (AboitizPower, AP) is a leader in the Philippine Electric Power Industry with a portfolio of assets located across the country.

At AboitizPower, we transform energy for a better world. 

When you work at AboitizPower, you become part of an organization that is passionate and committed to advancing business and communities by providing reliable, reasonable, and responsible power to all. 

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

<ul>
	<li>The position is responsible for supporting the process through which the Company decides on long-term direction and sets strategic goals to help the Company maintain and increase its competitive advantage. Reporting to the Chief Strategy Officer, the main functions of this position include:</li>
	<li>Managing the process for developing, aligning, documenting, and monitoring strategies</li>
	<li>Modelling and forecasting long-term market prices and key trends, including on key commodities and technologies</li>
	<li>Gathering and analyzing information on industry and competition, locally and abroad, including in-depth understanding of key players</li>
	<li>Developing feasibility studies for new business models and projects</li>
	<li>Monitoring, assessing and evaluation impact of potential industry disruptors (technology, legal, political)</li>
	<li>Supporting senior and mid-management to spot, assess, and take decisions on new opportunities</li>
</ul>

Strategy Manager

For Direct Hiring

<ul>
	<li>Provide details of healthcare membership to various members and their families.</li>
	<li>Advice members on different payment options for health insurance coverage.</li>
	<li>Provide medical insurance policy details to healthcare practitioners.</li>
	<li>Providing details of network providers to different members.</li>
	<li>Cancel membership plans basis of a request, seek guidance to complete this request from your line manager.</li>
</ul>

Customer Care Associates | Healthcare | Taguig

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

Area of Responsibility

<ul>
	<li>Implements Microsoft Dynamics CRM solutions: Customer Engagement (Sales, Customer Service, Marketing), PowerApps, Power Platform.</li>
	<li>Implements interfaces between Microsoft Dynamics CRM and other applications, frontends web application, backend components as well as database developments.</li>
	<li>Implements prioritized requirements from the product owner in the system.</li>
	<li>Is responsible for ensuring progress and completion of development topics.</li>
	<li>Independent and responsible way of working.</li>
	<li>Contribute experience to the technical management and complex software development projects as well as corresponding team structures.</li>
	<li>Takes responsibility for supervision, improvement and optimization of the software quality as well as for the design and development.</li>
	<li>Is responsible for the design, the development of modifications or for the extensions to the standard Microsoft Dynamics CRM application (Sales, Marketing and Service module).</li>
	<li>Is Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based Solutions.</li>
	<li>Gains understanding of customer’s needs and collaborates with other consultants/developers and support teams to complete design and testing documentation.</li>
	<li>Provides technical input in creating technical specifications when customizations or extensions to Microsoft Dynamics CRM are needed.</li>
	<li>Is responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration.</li>
	<li>Implements reports per requirements documents and standards.</li>
	<li>May be tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics CRM to legacy systems, creating data load structures with Microsoft SQL Server Integration Services or Azure Data Factory.</li>
	<li>Provides support and expertise on development technologies and environments.</li>
	<li>Provides work estimates that permit prioritization and assignments to be made.</li>
	<li>Has awareness of the prescribed Microsoft Dynamics CRM implementation methodology known as Sure Step. Understands how the development and related testing activities fit into the overall customer engagement lifecycle.</li>
</ul>

Typical Activities

Diagnostic and Analysis 
Design 
Development

<ul>
	<li>Customization of the product to meet the needs of the customer based on the specifications from the Application Consultant.</li>
	<li>Integration of the solution with the customer’s legacy databases and systems.</li>
	<li>Document custom developed functionality in accordance to documentation standards and best practices.</li>
	<li>Implement add-ons and code from third parties.</li>
	<li>Initial test of the developed functionality.</li>
</ul>

Deployment

<ul>
	<li>Support integrated testing.</li>
	<li>In case of upcoming customization requests during the deployment phase, perform the design and development tasks in accordance with the defined change request process.</li>
</ul>

Upgrade

<ul>
	<li>Evaluate necessary upgrade customizations for new versions of Microsoft Dynamics and relevant ISV and add-on solutions.</li>
</ul>

Agile Preparation

<ul>
	<li>Review/validate high-level estimates given within the Solution Backlog.</li>
	<li>Provide input to the establishment of Integration Strategy.</li>
</ul>

Agile Execution

<ul>
	<li>Attend the Sprint Planning Meetings</li>
	<li>Attend the Daily Sprint Cycle Meetings</li>
	<li>Lead development efforts within the Sprint cycle across Custom Coding, Integration and Interfaces, and Data migration streams</li>
</ul>

Senior Microsoft Dynamics CRM Application Developer

The position holder is responsible for providing support to the Renewable Energy Project Development and Execution (RE PDE) Team on the different phases of the day-to-day processes in acquiring various permits, documents, lands, and rights of lands for the transmission structures and road right of way by planning, managing, and implementing in order to achieve the objectives of ARI. 

The position holder oversees and organizes necessary documents, permits, and other requirements needed in acquiring rights of way over the lands and practicing due diligence. 

Outcomes Expected and Responsibilities:

<ul>
	<li>Coordinates with technical, engineering, legal support teams the identification of potential routes for transmission line and access roads that meet the requirements and collaborate in determining the pain points and potential legal risks and executes plans based on direction set by RE PDE team leaders. </li>
	<li>Supervises the commercial and legal risks throughout the transmission line and access road right of way acquisition process, and participates in ensuring that ARI’s interest is protected and that the project objectives are met transparently and sustainably. Activities include but are not limited to: 
	<ul>
		<li>Manages the gathering of required documentation for screening, land due diligence, and land rights processes from landowners and government agencies.</li>
		<li>Establishes due diligence and financial close process for all aspects of the property.</li>
	</ul>
	</li>
	<li>Liaises and collaborates with internal and external stakeholders to achieve transmission line and road right of way acquisition targets. This include but is not limited to: 
	<ul>
		<li>LGUs and National Government Agencies for securing the project endorsements for the development of proposed renewable energy projects in relation to transmission line and road right of way, </li>
		<li>Other Government entities, such as: DAR, BIR, DENR CENRO (for titling), Registry of Deeds, etc. is concerned (e.g. required inspections for permits and clearance purposes); for the preparation and processing of permits and clearances and/or for the early resolution of issues concerning clearance and approvals, matters regarding ordinances, regulations, taxes, and property laws.</li>
	</ul>
	</li>
	<li>Oversees and organizes the applications for each of the permits are completed properly and accurately, including the submission of all required attachments. </li>
	<li>Maintains and strengthens relationships with the different stakeholders, and collaborates in mapping on potential supporters and blockers based on engagements made. </li>
</ul>

Transmission Line Right of Way Supervisor

In this role, you will:

<ul>
	<li>Support customers with inquiries on financial products and services</li>
	<li>Identify ways to improve customer experience within established procedures</li>
	<li>Perform routine customer support tasks by responding to and resolving customer inquiries and complaints</li>
	<li>Receive direction from customer service supervisor</li>
	<li>Escalate questions and issues to more experienced representatives</li>
	<li>Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns</li>
</ul>

Cards Representative (CSR)

About this role:

Wells Fargo is seeking an Associate Fraud &amp; Claims Operations Representative who'll support business functions including but not limited to Non-Fraud, Fraud Detection or Claims Assistance.

In this role, you will:

<ul>
	<li>Support and capture all pertinent information from customers about their claims</li>
	<li>Conduct research and provide updates on status of new and existing claims</li>
	<li>Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim</li>
	<li>Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment</li>
	<li>Receive direction from team lead and escalate questions and issues to more experienced roles</li>
	<li>Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers</li>
</ul>

 

<ul>
</ul>

MS Office

Fraud and Claims Specialist

Job Mission:

The Digital Copywriter is a master wordsmith responsible for crafting engaging and persuasive content that will help our clients achieve their goals. You will work closely with other creatives and our Accounts team to develop content that is aligned with our clients' brand identity and target audience.

 

Expected Outcomes

First 90 Days

<ol>
	<li>Familiarise yourself with the work process. Two-pronged: 
	<ul>
		<li>Within the Content team: How tasks are distributed within the team and approvals</li>
		<li>Within the larger organisation: Get to know the Design and Animation team, and who you need to talk to get the results you need</li>
	</ul>
	</li>
	<li>Familiarise yourself with the Accounts teams. This involves knowing:
	<ul>
		<li>Which Accounts teams handle which projects</li>
		<li>Which AEs handle each account</li>
	</ul>
	</li>
	<li>Familiarise yourself with the accounts you’re working on</li>
	<li>Familiarise yourself with all the projects that the Content Team is working on</li>
</ol>

 
Day-to-Day Expectations:

<ol>
	<li>Must know how to conceptualise and craft copy on the assigned accounts</li>
	<li>Can deliver output on time and on standard, with minimal revisions</li>
	<li>Knows the work process so you know who to collaborate with, get approvals from or ask questions of</li>
</ol>

This measures the ability to express thoughts in an organized structure.

Syntax

This test unit measures the ability to paraphrase by choosing key ideas from a sentence and identifying good paraphrased versions of a sentence

Paraphrasing (Written)

Digital Copywriter

The Human Resources Manager for Talent Optimization contributes to ensure that the organization is continuously building and developing its leadership, functional and technical capabilities to deliver and execute its current and future goals and strategies.

 

The role/function is responsible for the execution and governance of Talent Optimization strategies, processes and programs across 1AP, including Talent Management, Learning &amp; Development and Performance Management processes, and programs. Moreover, the role is expected to formulate OD strategies, design, develop and successfully rollout/implement organizational development projects and programs.

Talent Optimization and Culture & Engagement Manager

The position holder is responsible for the management of activities relating to the acquisition of various permits and approvals, facilitation of project endorsements of Local Government Units (LGUs) and implementation of the External Relationship Management Plan for ARI Renewable projects. 

Outcomes Expected and Responsibilities:

<ul>
	<li>Builds partnerships with and provides information to a variety of stakeholders, proponents and organizations, including officials of national or local governments; business and community associations; citizens groups; and key private interest external groups.</li>
	<li>Coordinates and implements projects and initiatives including: conducting assessments to identify further engagement opportunities; creating and implementing reporting methods; preparation of contract agreements/concessions</li>
	<li>Conducts research and develops reference materials to support External engagement plans.</li>
	<li>Stays current on relevant industry and government compliance programs related to renewable energy and provides updates regarding changes in legislation, regulations and other requirements that may result in organizational response.</li>
	<li>Facilitates timely acquisition of permits and approvals during the Pre Development, Development and Execution Stage of ARI Renewable Projects. </li>
	<li>Manages and ensures the regular coordination of with local government officials and various agencies such as DENR, NCIP, DPWH, NWRB, NIA, DAR or any other concerned agency for the acquisition of the necessary permits and approvals.</li>
	<li>Ensures complete documentation of compliances and permits for handover to Operating BU.</li>
</ul>

Leadership Functions and Responsibilities:

<ul>
	<li>Cultivates a high-performing and engaged team by having regular and ongoing conversations, with the purpose of setting and communicating clear targets, developing capabilities, managing performance, and discipline.</li>
	<li>Creates a transparent environment by practicing courageous authenticity while operating on mutual trust, support, and respect.</li>
	<li>Promotes Diversity, Equity, and Inclusion by respecting TM’s individual strengths, views, and experiences to enable innovation, better decisions, and deliver better business results</li>
</ul>

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