Internship Program Officer II  

Summary of Work Activities and Responsibilities:

The Internship Program Officer II performs functions in support of the development and implementation of the internship program of the Center. The position also serves as the learning & development point-person for the Center.

Main Duties and Responsibilities:

I. Internship Recruitment and Onboarding

• Executes recruitment strategies to generate interns and promote the internship program of the Center
  • Recommends and implements a communications plan for the internship program of the Center
  • Drafts and posts announcements and information campaigns built on the Center’s internship program and aligned with University standards
  • Coordinates with academic departments in the University, and with different schools to cultivate partnerships and identify internship opportunities aligned with students’ plans and interests
  • Meets with students individually and recommends the appropriate internship program
  • Prepares reports on recruitment data and provides recommendations on how to improve the recruitment strategy based on the data
• Coordinates closely with the umco to ensure compliance with University directives, protocols, and branding guidelines related to communication
• Attends to inquiries from prospective interns from various communication channels (e.g., face-to-face, online, phone, office email), records contact information of prospective interns, and conducts follow-ups on potential students as needed
• Manages the logistics and coordination of internship applications and onboarding
  • Reviews and ensures the accuracy and completeness of the submitted application documents and informs students of lacking documents, if any
  • Prepares Memorandum of Agreement and other internship/partnership agreements, and facilitates the routing for necessary approvals in coordination with the University Legal and Compliance Office and University Data Protection Office
• Serves as a liaison between the students and the academic departments in addressing inquiries and/other concerns about the internship program

II. Internship Management

• Provides interns with guidance throughout the internship
  • Monitors students’ compliance to the internship’s guidelines, and applies the necessary measures
• Updates and maintains the database of internships which includes interns’ data and other relevant information
• Gathers feedback from the interns and the internal stakeholders regarding the run/course of the internship program to continuously monitor that objectives and agreements are attained
• Establishes metrics to assess effectiveness of internship programs
  • Prepares reports on internship program runs, and provides recommendations for improvements
• Communicates with schools and academic departments relevant concerns and updates about the run/course of the internship, and recommends possible interventions and/or action items

III. Learning and Development Support

• Serves as a conduit between the Center and ohrmod in implementing training programs for employees
  • Provides logistical support in the implementation of the different training programs/initiatives, as needed
• Supports the Section Heads in Center for Continuing Education in monitoring the compliance of employees (e.g. training attendance, actual completion) in coordination with ohrmod
• Maintains records of training schedules, attendance, and other relevant information on the trainings conducted

IV. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative.

Knowledge, Skills, and Abilities:

• Technological Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks
• Communication Skills: Excellent written and verbal communication skills; Excellent writing and copy-editing abilities; Ability to understand and write basic communication plans and strategies
• Records Management: Ability to systematically organize, store, update, and protect records throughout their life cycle – from the time of creation or receipt to their eventual disposition/turnover
• Interpersonal Skills: Ability to work and relate with teams; Comfortable with communicating/dealing with big groups and the public
• Coordination Skills: Ability to proactively coordinate, mediate, and manage actions in relation to others
• Negotiation Skills: Ability to handle concerns and negotiate with clients to maintain Partnerships
• Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; keen to details
• Critical Thinking and Problem Solving: Ability to identify an issue or problem, framing it as a specific question to get into the root of the problem, and evaluating information relevant to the question, then integrating information to develop a solution

Education and Experience Requirements:

• Bachelor’s Degree graduate
• At least two (2) to three (3) years of related work experience