Senior Account Manager
EDGE Tutor International
- Makati, PhilippinesUB, Paseo de Roxas, San Lorenzo, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Responsibilities
- Build enduring client relationships and nurture long-term partnerships.
- Thoroughly analyze and comprehend client needs.
- Lead support, training and recruitment teams to delight the client.
- Conduct regular client meetings to gather feedback and ensure satisfaction.
- Achieve or surpass revenue and gross margin targets.
- Address client inquiries and concerns promptly and professionally.
- Generate detailed performance reports for clients and internal stakeholders.
- Ensure accuracy and timeliness in invoice processing.
- Optimize teacher allocation to enhance efficiency and effectiveness.
- Manage operational costs of the account.
- Develop and implement strategies for teacher retention and engagement.
- Assess and vet teachers prior to their assignment to the account.
- Enforce rules and policies to maintain high standards of quality and attendance.
- Ensure consistent lesson volume to meet client expectations.
- Scale the number of teachers in accordance with client demand.
- Stay informed about market trends and clients need to anticipate challenges.
Benefits and Perks
- Base salary of $804 USD per month (Php 44,897)
- Work-from-home flexibility.
- Enjoy 30 vacation days per year.
- Receive a 13th-month pay bonus.
- Benefit from healthcare coverage of up to 200k for you and your loved ones.
- Earn quarterly performance incentives.
- Join us for an annual company retreat.
Trình độ tối thiểu
The Role
Become an Account Manager at EDGE Tutor International and help shape our outstanding team.
What We’re Looking For
Results-Driven: You work hard to get things done, no matter the obstacles.
Self-Aware: You know your strengths and weaknesses and can estimate how long tasks will take.
Shows Empathy: You treat everyone with respect and kindness, while also enforcing rules fairly.
Strong Communicator: You explain things clearly and quickly, and you're good at getting your point across.
Controls Emotions: You stay calm and focused, even when dealing with tough situations.
Speaks Up: You give feedback often and push for positive changes.
Manages Time Well: You keep track of your tasks and give updates clearly.
Data-Oriented: You keep good records and understand how to measure success.
Responsive to Clients: You communicate well with clients, responding quickly and accurately.
Leads the Team: You can bring the team together and make sure everyone does their best work.
Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.
Good Judge of Character: You're good at figuring out what kind of person someone is and whether they can be trusted.
You're the Perfect Fit if You Have:
Proven track record in account management or sales
Demonstrated success in achieving revenue targets.
Experience with international clients in BPO or outsourcing model
Experience in building and leading high-performing teams.
Đặc quyền và lợi ích
- Paid Vacation Leave
- Performance Bonus
- Work from Home
- Transportation Allowances
- Medical / Health Insurance
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Paseo de Roxas, San Lorenzo
- Ngành nghề
- Education Management
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.edgetutor.co/about