Healthcare Contact Center Team Leader
IMPACT - Training / Marketing / Consulting
- Pasig, Philippines1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
- Handles inbound and outbound calls for:
a. Eligibility verification
b. Provider Network Information
c. Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)
d. Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries
- Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments
- Coordinates with accredited medical provider hospital admission of clients
- Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.
- Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)
- Undertakes all other tasks that may be assigned from time to time.
Trình độ tối thiểu
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Graduate of Nursing or Allied Medical courses
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With leadership potential or experience as Team Leader
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With experience as Customer care agent
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Computer literate with working knowledge on MS Word and Excel
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Communicates articulately in Tagalog and English, Cebuano dialect is a plus
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Willingness to go on shifting 24/7 duties including Saturday and Sunday
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- 1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City
- Ngành nghề
- Marketing / Advertising / Sales
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
Về IMPACT - Training / Marketing / Consulting
facebook.com/ImpactTrainingConsultancy
IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations.
IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.