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Kalibrr

Client Success Intern  

Kalibrr

 
  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Toàn thời gianFULL_TIME

Đăng ngày a day ago và hạn chót nộp hồ sơ vào ngày 23 Nov

Nhà tuyển dụng đăng tin a day ago trước

2024-10-29T08:00:40.870755+00:002024-11-23T17:00:00+00:00

Miêu Tả Về Công Việc

Key Responsibilities:
Client Support:
Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly.
Support B2C (jobseeker) clients by handling queries through chat, email, or phone.
Maintain a high level of client satisfaction by delivering professional and friendly service.
Account Management:
Support the Client Success team in managing employer accounts.
Monitor client activity and engagement on the platform.
Help identify opportunities to enhance client experience and retention.
Onboarding and Training:
Assist in the onboarding process for new employers and job seekers, ensuring they are familiar with platform features and benefits.
Participate in conducting training sessions or webinars under the guidance of the Client Success Supervisor.
Administrative Functions:
Prepare reports, presentations, and documentation as needed.
Maintain and update customer records in the CRM system.
Assist with scheduling meetings and coordinating with other departments.

Trình độ tối thiểu

Education:
Currently pursuing or recently completed a Bachelor's degree in Business Administration, Communications, Marketing, Human Resources, or a related field.
Skills and Abilities:
Excellent verbal and written communication skills in both Indonesian and English.
Strong interpersonal skills with a customer-centric mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in Microsoft Office Suite and familiar with CRM tools.
Eager to learn and adapt quickly to new challenges.
Personal Attributes:
Positive attitude and enthusiastic approach to work.
Detail-oriented with strong organizational skills.
Ability to work collaboratively within a team.

Tóm tắt công việc

Trình Độ Công Việc
Thực tập / OJT (đào tạo tại nơi)
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Often
Địa chỉ văn phòng
South Jakarta, DKI Jakarta, Indonesia
Ngành nghề
Computer Software / Engineering
Vị trí đang tuyển
1 vị trí tuyển dụng mới
Trang web
https://www.kalibrr.com

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Về Kalibrr

Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals

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