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Service Development Analyst
Asuransi Astra
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đăng ngày 6 hours ago và hạn chót nộp hồ sơ vào ngày 30 Jul
Nhà tuyển dụng đăng tin 6 hours ago trước
2024-07-01T08:49:06.119640+00:002024-07-30T17:00:00+00:00Miêu Tả Về Công Việc
Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They will also track and monitor every customer interaction and our internal processes to achieve Simple, Reliable, and Memorable Service.
- Evaluate existing services and update: (a) Process standard; (b) Socialization/communication program and training material (ensure awareness, knowledge, ability, skill, services behavior); (c) Managing business process documentation so that it is always updated & excellence (Simple, Reliable, & Memorable)
- Monitor and evaluate all operational activities in company services channel such as Garda Center, Branches, Garda Akses, Workshop, Hospital, Partners, Intermediary, and e-channel
Trình độ tối thiểu
- Min. Bachelor's Degree (S1): Psychology/Communication/Management
- Min. 2 years of experiences in services industry or related
- Have an experience in development/training will be a plus
- Experience to evaluate training or company services standard
- Excellence skills in: (a) Analysis & judgement; (b) Interpersonal & communication; (c) teamwork; (d) Customer services.
*Placement: Head Office - TB Simatupang, Jakarta Selatan
*One of the selection process: Need to present business process flowchart/figma that you have made before.
Đặc quyền và lợi ích
Retirement Benefit Plans
Special Leave Benefits for Women
Medical / Health Insurance
Performance Bonus
Life Insurance
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- General Services
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Asuransi Astra (Garda Center) - TB Simatupang, Gedung Graha Asuransi Astra, Jalan TB Simatupang No.Kav. 15, RT.4/RW.1, Lb. Bulus, Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12440, Indonesia
- Ngành nghề
- Insurance
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.asuransiastra.com/en/
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