Part Time Patient Support Specialist
Remedy Skintech, Inc.
- Makati, Philippines5046 P Burgos , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Bán thời gianPART_TIME
Miêu Tả Về Công Việc
- Answering: Answering chats and comments from all social media and other online platforms that Remedy has
- Tracking: Maintain daily tracking and monitoring to quantity inbound queries by
- channel, confirmed appointments and other metrics as needed.
- Knowledge Base: Help improve the knowledge base in IG and Notion so we have standard responses for common inquiries
- Inbound Patient Care: Answer patient queries on social media channels during the assigned schedule. You will also help in monitoring and observing the Patient Support team’s answers on different channels.
- Google Reviews: You will oversee and execute the outreach to secure 5-star Google Reviews (with photos) from patients
- Public Relations: Assistance in crisis management, bad reviews and negative communications
- Data Analysis: Monitor and analyze analytics reports to acquire insights on traffic, demographics and effectiveness of social media campaigns and marketing executions
Trình độ tối thiểu
Required:
- Can render at least 30 hours per week
- Amenable to work in shifting schedules
- Amenable to work during weekends and holidays
- Okay with 1 RD per week
- Someone with great communication skills, a people person
- Someone from the medical and/or customer service field
- Willing to do on-site training/s
Preferred:
- Someone with customer service experience
- Has an experience handling social media inquiries
Đặc quyền và lợi ích
- Work from Home
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Health and Medical
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 5046 P Burgos , Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.remedy.ph
Về Remedy Skintech, Inc.
Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.
Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.
We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.