Bacolod | Customer Service Representative II  

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative in Bacolod City, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind?

• In this role, you’ll have ownership over resolving escalated or complex calls from customers.
• Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies or with customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must be within 50 KM radius from TTEC Bacolod site

What You Can Expect

• Plus performance bonus opportunities of up to Php 50,000 monthly 
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Plus And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives