Customer Support Representative  

We are seeking an entry-level Customer Support Agent to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions.

This individual should have the ability to review customer cases, and devise the most efficient way to assist the customer, while maintaining a clear, professional, and efficient customer interaction.

This position reports directly to the Customer Support team manager.

Key Responsibilities

• First-line post-sale case response via email, phone, chat and CRM cases
• Initial case triage and resolution plan
• Follow guidelines and workflow steps for escalation
• Maintain a concise and efficient customer response

Qualifications

• Excellent written and verbal English communication skills
• Ability to understand and communicate complex technical issues
• Ability to follow guidelines and step-by-step processes
• Ability to relay clear and concise instructions and explanations
• Troubleshooting and problem deconstruction
• Customer-awareness and service orientation

Personal traits and skillset

• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodological with great attention to detail