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UTAK POS

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UTAK POS

 
  • Quezon City, Philippines
    LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • 25.000,00 PHP - 35.000,00 PHP / month
    PHP
    25000
    35000
    25000
    MONTH
  • Toàn thời gianFULL_TIME

Đăng ngày 16 days ago và hạn chót nộp hồ sơ vào ngày 29 Dec

Nhà tuyển dụng đăng tin an hour ago trước

2024-12-02T03:17:11.926711+00:002024-12-29T16:00:00+00:00

Miêu Tả Về Công Việc

  • Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.
  • Address inquiries, concerns, and tech issues related to the POS system, hardware, and more
  • Prioritize both speed and quality of responses while aiming for effective resolutions
  • Handle phone calls when necessary to ensure comprehensive client support
  • Act as a liaison between clients and our internal teams, effectively conveying client needs
  • Collaborate with cross-functional teams to address and resolve client concerns
  • Continuously improve template messages for efficiency and consistency
  • Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options
  • Utilize client feedback to suggest improvements to our products and services
  • Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs
  • Disseminate product updates and important information in client group chats
  • Assist in onboarding potential new accounts referred by existing clients or related contacts
  • Identify upselling opportunities and contribute to customer expansion efforts

Trình độ tối thiểu

  • Experience in business, communications, customer support, or a related field
  • Strong written and verbal communication skills
  • Previous experience in customer support, success, or a related role is preferred
  • Comfortable using live chat platforms and phone calls to engage with clients
  • Detail-oriented with a commitment to providing top-notch client experiences
  • Ability to manage multiple client interactions simultaneously
  • Problem-solving skills and the ability to address client concerns effectively
  • Proficient in using technology tools and software
  • Enthusiasm for working in a dynamic and fast-paced startup environment
  • High degree of patience, empathy, and warmth
  • Adaptable and able to learn systems and processes quickly
  • Initiative-driven with a sincere passion for helping MSMEs

Đặc quyền và lợi ích

  • Work from HomeWork from Home
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Stock OptionsStock Options
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
IT and Software
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Always
Địa chỉ văn phòng
LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
Ngành nghề
Information Technology / IT
Vị trí đang tuyển
2 vị trí tuyển dụng mới
Trang web
http://www.utak.ph

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Về UTAK POS

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments! We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy. We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores. Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

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