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Desk Collection Senior Manager
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 8 months ago
2023-12-30T17:00:00+00:00Job closed.
Job Description
This position mission is to manage Desk Collection team. As the senior manager, to be the leader to propose and implement improvements process and responsible for performance and quality of the team to ensure targets are achieved. This will cover:
- Manage daily operations, reporting and system for all Desk Collection team to monitor every activity is running properly and all reporting is delivered within Service Level Agreement
- Proposes new ideas to Head of Desk Collection to improve business process in desk area
- Monitor and review team performance and create strategy to ensure Desk Collection team meet their targeted result
- Setting up Assistant Manager Key Performance Indicator and ensure them align with business and department requirements and/or targets
- Propose Capacity Plan of Team Leader and Desk Collection to ensure portfolio are handled effectively
- Monitor Collection Team to ensure all the process in desk team is comply with guidelines and Standard Operating Procedure
- Work with training team to develop team member knowledge and skill as one of the strategy to improve team member performance
- Control the process to ensure Collection Incentives are fair, and prepared and submitted on time
- Resolve timely customer escalations
- Work with HR Team to ensure proper monitoring and fulfilment of TML.
Minimum Qualifications
We are looking for Talents with below qualities:
- Minimum a bachelor’s degree, open from any major
- Having extensive working experience in leading a big team (> 100) with the same experience will be an advantage (open from sales, marketing, customer service, etc. similar)
- Minimum total 3 years experienced handling Collection
- Strong in managing people and business process
- Having a good communication skill, collaboration and detail oriented to data
- Comfortable with high target and agile environment
- Able to communicate in English will be an advantage
Perks and Benefits
Performance Bonus
Medical / Health Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.