Telesales Team Leader
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 19 days ago
2024-08-17T17:00:00+00:00Job closed.
Job Description
Job Description:
- Manage team performance to achieve daily and monthly targets (Sales number, Quality score). One team consists of 15 - 18 Telesales Operators (TSO)
- Monitor and optimize TSO utilization for productivity (break/lunch, call time, not ready time, etc)
- Ensure team follow rules based on Code of Conduct
- Conduct daily group briefing and 1-1 coaching
- Report performance on an hourly, daily, weekly, and monthly basis
- Manage TSO attendance and lateness
- Listen to TSO recordings to ensure they deliver the expected quality
- Flooring, to get an idea of what situation happening on the floor
- Analyze daily performance based on dashboard data
- Listen to TSO recordings to ensure they deliver the expected quality
- Do selling activity to experience selling process
Minimum Qualifications
Qualifications:
- Candidate must possess at least a Diploma, Bachelor's Degree, Master's Degree / Post Graduate Degree, any field.
- Required language(s): English, Bahasa Indonesia
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / Coordinators specializing in Sales - Telesales/Telemarketing or equivalent.
- Contract position(s) available.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.