Stradcom Corporation is the IT Company behind the computerization of the Land Transportation Office (LTO) of the Philippine government.

Through the LTO-IT Project, Stradcom established a multi-billion peso IT infrastructure by which the LTO has been serving the 85,000 motor vehicle registrants and driver license applicants who come to its 300 nationwide offices daily.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

1. Maintains general cleanliness and orderliness in JIRO by cleaning the kitchen area, the bar and the dining area - sanitizing countertops, wiping the tables clean, arranging the chairs, sweeping and mopping the floors and maintaining the cleanliness of the store 
throughout the operations; 
2. Cleans and sanitizes dishes, utensils and other cooking equipment; 
3. Assists in the food preparation by preparing the ingredients and doing mise en place; 
4. Serves coffee, other beverages and food to customers; 
5. Does the marketing of ingredients (raw materials and dry goods) from selected stores 
whenever required; 
6. Runs errands as may be assigned and authorized by the Operations Manager, 
7. Keeps track of the inventory of ingredients and cleaning and packaging materials; 
8. Complies with health and safety regulations by maintaining a sanitized and orderly work 
environment in JIRO before, during and after operations which includes regularly 
scheduled deep cleaning, proper pest control by setting up of traps; 
9. Sees to it that equipment operate properly and reports to the Operations Manager any 
damaged equipment that need prompt fixing; 
10. Provides good customer service to the customers; 
11. Stays informed and knowledgeable about menu offering; and 
12. Takes stewardship of the kitchen and bar utensils and equipment.

Kitchen Support

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

<ul>
	<li>Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products</li>
	<li>Responsible for the Oracle (application/database/cloud) solution quota targets within the company</li>
	<li>To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products</li>
	<li>To be the main contact person with partners on Oracle (application/database/cloud) solutions.</li>
	<li>Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications &amp; Middleware, Database, Analytics, Cloud and Systems Integration</li>
	<li>To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager</li>
	<li>To develop a technical presentation and present to the client the proposed solution</li>
</ul>

Solution Manager – Oracle Solutions

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

The position is responsible for establishing well-built solutions and data architectures that helps teams develop the product on time, on budget, and ensures that it solves the problem it was designed to solve.

Responsible as well in creating conceptual and physical strategies for data acquisition, integration, storing, modeling, and analysis.

Analyzes and evaluates the technology platform, framework, or tech-stack and see how it can be used to solve a given business problem.

Recommends and endorses solutions for more effective systems that best meets the requirements of the business.

Analyzes enterprise systems specifics and see how things will scale for the future and how they will be maintained.

Analyzes and documents business requirements

Involves in solution/technology evaluation by providing recommendations such as should we build or buy a solution, what technology platform should we use, how will the system scale to meet expected user demand, how should the solution components be deployed, and how will the solution integrate with other systems.

Ensures that solutions developed complies with the approved architecture.

Supports project management activities to ensure that resources, risk recognition, and planning stay aligned with solution goals.

Develops architectural strategies and principles for data modeling, design, and implementation to meet stated business requirements for data management, operational data stores and Extract-Transform-Load environments.

Collaborates with internal and external stakeholders, including enterprise architects, solutions architects, system designers, solutions engineers, data engineers &amp; scientists, and business process analysts to determine data requirements and capabilities in projects and recommend development and implementation strategies.

Coordinates with the Data Science Teams to identify current and future needs and requirements.

Reviews existing data architectures to evaluate overall effectiveness and compliance with original objectives, develop comprehensive strategies for improving or replacing underperforming areas and present these plans to the management.

Creates and tests prototypes of data models for a variety of business data, applications, database structures and metadata tables to meet operational goals for performance and efficiency.

Supports data engineers &amp; database administrators, network designers and other IT personnel to create effective and secure methods for data storage, backup, and recovery.

Solutions Architect

The Lead Solutions Architect is responsible for the leadership of the team of architects in the development of IT architecture that delivers the capabilities to address current and future needs of the business. 

<ul>
	<li>Leads other architects on engagements across multiple business domains and stakeholders in the architecturing and implementation of solutions architecture, end-to-end integration architecture of systems, and enterprise data to ensure that overall business requirements are met and aligned to AP Enterprise Architecture roadmap</li>
	<li>Ensures alignment of initiative solutions designs with the architecture strategies by applying the design principles and standards as defined in the</li>
	<li>AP Enterprise Architecture.</li>
	<li>Collaborates with business and technical resources to understand and develop solutions that meet business requirements, translating strategy and objectives when necessary.</li>
	<li>Effectively communicates solution architecture designs in multiple forums and to various stakeholders including business and technology executives.</li>
	<li>Leads the definition and documentation of application, data, and integration domains through blueprint of the current state, target state, and roadmaps to guide technology investment.</li>
</ul>

Lead Solutions Architect

• Responsible for the Hybrid Cloud and Integration Platform solution business in the company based on Questronix products

• Responsible for the Hybrid Cloud and Integration Platform quota targets within the company

• To develop opportunities for Hybrid Cloud and Integration Platform solutions based on Questronix range of products

• To be the main contact person with partners on Hybrid Cloud and Integration Platform solutions.

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Hybrid Cloud and Integration

Platform) solution areas. Examples include: Applications Modernization, Software

Middleware, Service and Application Management, Cloud Integration &amp; Services and DevSecOps

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager

• To develop a technical presentation and present to the client the proposed solution

• Adhere to standard solution architecture methodologies in coming up with a solution, such as adhering to guidelines (e.g. onshore/offshore roles, deal margins), and review process

Hybrid Cloud Solutions Manager

Innity is one of the leading digital media network in Asia that provides interactive online marketing platforms and data-driven technologies for advertisers and publishers. Established in 1999, Innity is committed in exploring online marketing opportunities through versatile combination of online media proficiency, industry clout, cutting-edge technology as well as sophisticated modelling and analytical tools.

We provide the following services:

• Display Advertising Network
• Video Advertising Network
• Microsite Advertising Network
• Wifi Advertising Network
• Data Management Platform
• Rich Media Programmatic
• Social and Content Hub
• Content and Influencer Marketing

INNITY PHILIPPINES, INC.

Description of the Position

The Digital Solutions Manager - Agency Sales establishes and maintains client relationships with his/her key accounts to generate revenue and/or sustain revenue and profit growth.

 

Responsibilities

The Digital Solutions Manager - Agency Sales will be responsible for the following:

<ul>
	<li>Acquiring new clients and offering solutions best suited to their digital marketing needs. You are expected to master the sales process, from outreach and meetings to presentations, proposal-making, negotiation, winning, and account management.</li>
	<li>Identifying sales opportunities across all digital channels and within the industry to offer to clients.</li>
	<li>Building relationships: Continuously engage with our clients, listen to their needs and feedback, and maintain close communication with them to sustain or gain revenue growth from existing clients.</li>
	<li>Cross-functional relationships: Work collaboratively with our product, operations, and merchant acquisition teams to ensure that merchants have the best possible experience.</li>
	<li>Being able to analyze data with the help of our Business Operations team to create an effective digital marketing plan and reports.</li>
</ul>

 

Working Conditions

<ul>
	<li>Work set-up: Hybrid work set-up</li>
	<li>Office address: Unit 804, 8/F BDO Equitable Tower, 8751 Paseo de Roxas, Makati City</li>
	<li>Work Schedule: Monday – Friday, 9AM – 6PM</li>
</ul>

Relationship Management

Sales and Marketing Knowledge

Account Management

Negotiation

Digital Solutions Manager, Agency Sales

1. Opens and sets up kitchen and baking station with all necessary ingredients and 
cooking equipment; 
2. Checks quality and quantity of ingredients daily; 
3. Complies with health and safety regulations by keeping the kitchen and baking area 
clean, sanitized and orderly; 
4. Does mise en place; 
5. Prepares all food orders according to the recipe bible and food safety standards; 
6. Ensures great presentation of food before they are served; 
7. Stays informed and knowledgeable about food offerings; 
8. Develops or recommends new menu items or recipes to the team; 
9. Requests stocks and tracks kitchen inventory and wastages; 
10. Takes stewardship of kitchen and baking equipment and inventory; 
11. Ensures proper storage of all ingredients; and 
12. Provides good customer service to the customers.

Cook

SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform. We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Primary Responsibilities

<ul>
	<li>Design, develop, test and deploy customisations, scripts and new functionality for the NetSuite solution implemented on Suitescript 1 and 2 based on evolving business needs. </li>
	<li>Administer, maintain and progressively enhance the NetSuite solution customisations to improve operational efficiency and user satisfaction.</li>
	<li>Troubleshoot application and script issues, recommending and delivering suitable solutions.</li>
	<li>Collaborate in defining project scopes and objectives impacting the NetSuite solution bundle, working in tandem with the team to achieve project goals.</li>
	<li>Write and maintain documentation, including technical specifications, testing plans, and deployment procedures.</li>
	<li>Adopt an agile approach, utilising agile methodologies such as the Scrum framework.</li>
	<li>Improve the quality of delivered code by adhering to development style guides and providing recommendations to the CTO for enhancements in SDLC practices.</li>
	<li>Provide ongoing 2nd level technical support.</li>
	<li>Report to the Team Lead and and work closely with internal Tech Team and business stakeholders based in Perth, Melbourne and Sydney, Australia and Philippines.</li>
	<li>Coordinate with worldwide third-party partners, where required, for the development and support of business solutions.</li>
</ul>

Note:

<ul>
	<li>Working at day time hours (no graveyard shifts)</li>
	<li>Working on only one account/customer (instead of jumping around from one to the next customer without building a long lasting relationship)</li>
</ul>

Netsuite Developer

HÖEGH LNG SERVICES AS is a multinational company organized and existing under the laws of Norway, was duly licensed by this Commission in accordance with the Omnibus Investments Code of 1987, as amended by RA 8756 and its implementing rules and regulations and with a favorable recommendation from the Board of Investments dated August 29, 2018, to establish its Regional Operating Headquarters in the Philippines doing business as Höegh LNG Services ROHQ to: engage in general administration and planning; business planning and coordination; sourcing/procurement of raw materials and components; corporate finance advisory services; marketing control and sales promotion; training and personnel management; logistics services; research and development services and product development; technical support and maintenance; data processing and communication; and business development.

Höegh LNG Services ROHQ

The role of an Accounting Analyst serves a dual purpose. The first is to provide administrative support to Corporate Accountants in the Philippines, handling tasks such as preparing voucher documentation, filing, documenting balances during closing routines, basic bookkeeping, paying vendors, invoicing customers, and other ad hoc responsibilities. While these tasks are integral to a Corporate Accountant’s role, this position has been given a distinct title due to the difference in responsibility and the absence of designated entities. The second purpose is to conduct reviews and quality checks on the tasks performed by the Corporate Accountants, ensuring accuracy and compliance.

Main Tasks:

<ul>
	<li>Prepare voucher documentation (workbooks/documentation that is used as a basis for entries in general ledger) in compliance with the internal control requirements</li>
	<li>Documenting balances as part of their quarterly balance sheet reconciliation process</li>
	<li>Various bookkeeping to be done amongst the entities that Corporate Accountants are responsible for.</li>
	<li>Follows up vendor's invoices to be paid on a timely basis and manage vendor request, reminders, and inquiries.</li>
	<li>Prepares or review financial statement before they are distributed to Group Accounting Oslo for final review before being distributed to the Board of Directors.</li>
	<li>Performs analytical reviews of balance sheet items as part of the closing procedures to ensure that no significant items have been omitted or inaccurate.</li>
	<li>Invoicing customers according to internal control requirements. Follow-up of invoices being paid on a timely basis.</li>
</ul>

Accounting Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

<ul>
	<li>Identify, analyze and develop interfaces and integration flows using SAP BTP Integration Suite/CPI-DS including Open Connectors and API management.</li>
	<li>Explain complex technical issues to project managers, developers, team leads and business analyst in an easy to understand manner and recommend clearly thought out solutions.</li>
	<li>Develop solutions by designing system specifications, standards and programming.</li>
	<li>Troubleshoot issues and provide bug fixes.</li>
</ul>

SAP Technical Developer

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

As a SAP BTP Integration Suite - CPI Developer, you will be the part of our team responsible for creating an intelligent and sustainable enterprise by building side-by-side extension using SAP Cloud Application Programming mode (Node.js) alongside different development tools and services on the SAP Business Technology Platform.

Key Responsibilities

<ul>
	<li>Identify, analyze and develop interfaces and integration flows using SAP BTP Integration Suite/CPI-DS including Open Connectors and API management</li>
	<li>Explain complex technical issues to project managers, developers, team leads and business analyst in an easy to understand manner, and recommend clearly thought out solutions</li>
	<li>Develop solutions by designing system specifications, standards and programming</li>
	<li>Troubleshoot issues and provide bug fixes</li>
</ul>

SAP Developer | Cebu

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

As a Deposit Relationship Manager, you will grow the deposit level of the wholesale segment of the Bank using the various bank deposit and non deposit facilities available. Ensures that offered bank products will meet client requirements and will deliver the Casa, float or fee income projections.

How you'll contribute

<ul>
	<li>Solicits customer feedback through client calls to improve on the Bank’s product offerings and possible product development.</li>
	<li>Negotiates and proposes a competitive pricing scheme and acceptable terms and conditions during client meetings to ensure that deals entered into are beneficial to the bank.</li>
	<li>Drives usage of bank products particularly cash management products by monitoring throughput to achieve maximum performance in terms of Casa/Float Adb.</li>
	<li>Analyzes volume and value of deals and its financial contribution to the bank by using Account Profitability Analysis and Cms Calculator to ensure that it will generate Casa/Float and growth and incremental fee income for the bank.</li>
	<li>Conducts need analysis with corporate clients by undertaking “diagnostic” calls to provide the right business solutions and recommendation to their cash management problems.</li>
	<li>Presents cash management and other bank products and its features through client meetings to close new deals or offer new business solutions.</li>
	<li>Provides marketing strategies, tools, and market updates through internal meetings to better equip and help the Bank’s Sales force attain their cash management business objectives.</li>
	<li>Conducts cash management seminars/lectures through town hall meetings to refresh and keep them up to date.</li>
	<li>Performs other related tasks which may be assigned from time to time. </li>
</ul>

Deposit Relationship Manager

Job Description

<ul>
	<li>Daily monitoring of IBM Tickets related to APIC</li>
	<li>L1 support for APIC Issues</li>
	<li>Deploy IBM APIconnect Software using Kubernetes</li>
	<li>Manage and Maintain IBM Apiconnect Software</li>
	<li>Manage IBM Cloud Platform and Services</li>
	<li>Creating Ubuntu Server environment using VMware ESXi</li>
	<li>Manage and Maintain IBM Servers in Vitro Data Center</li>
	<li>Manage VM ESXi Servers</li>
	<li>Deploy IBM Application using Red Hat Openshift and Kubernetes</li>
	<li>Experience with Containerization using Docker, OCP, and Kubernetes</li>
	<li>Applying the Agile and DevOps Methodology. Acting as DevOps Engineer</li>
	<li>To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services</li>
	<li>Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies &amp; processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.</li>
	<li>Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.</li>
	<li>Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.</li>
	<li>Creates and updates communications and incident management activities to streamline ticket resolution.</li>
	<li>Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.</li>
</ul>

DevOps Engineer

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2013 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

Job Summary:

We are seeking an experienced senior IT sales executive to join our team. The successful candidate will be responsible for generating new business and managing existing client relationships by providing effective IT-sourcing solutions to our clients. The role requires a strong understanding of the IT industry, along with excellent communication and negotiation skills.

Key Responsibilities:

<ul>
	<li>Identify and generate new business leads</li>
	<li>Develop and accomplish a lead generation plan that meets or exceeds quota targets.</li>
	<li>Research and prospect to make outbound cold calls or emails to prospective customers.</li>
	<li>Appropriately qualify all leads and establish an action plan.</li>
	<li>Maintain and expand the database of prospects for the organization.</li>
	<li>Pitch products and services to possible leads, customers, and partners</li>
	<li>Attend conferences, meetings, and industry events.</li>
	<li>Prepare marketing presentations, proposals, and collaterals if necessary</li>
	<li>Collaborate with cross-functional teams to develop proposals, negotiate deals, and close sales</li>
	<li>Conduct market research and analyze industry trends to identify new sales opportunities</li>
	<li>Develop and deliver sales presentations to potential clients, showcasing our products and services and demonstrating how they can meet the client's IT sourcing needs</li>
	<li>Provide input into the development of pricing strategies and ensure pricing is competitive</li>
	<li>Keep up-to-date with industry news, technologies, and competitors to stay ahead of the curve</li>
</ul>

IT Senior Sales Executive

KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.


KMC Solutions

Summary

The Quality Assurance Team Leader is responsible for developing and maintaining a robust quality management approach to ensure excellence in operations and customer experience. This role includes establishing control standards, creating evaluation criteria, and implementing improvement strategies. The QA Team Leader will oversee and manage the day-to-day activities of the QA team, ensuring that quality evaluations are conducted and analyzed regularly to identify and address performance gaps and opportunities for enhancement.

Responsibilities

<ul>
	<li>Develop and maintain a robust quality management approach, which includes establishing control standards, creating evaluation criteria, and implementing improvement strategies.</li>
	<li>Ensure that quality evaluations are conducted and analyzed regularly to identify gaps and opportunities for enhancing the performance and overall quality of operations and customer experience.</li>
	<li>Lead quality calibration activities and collaborate with local and global leadership teams, QA analysts, and stakeholders to ensure consistency in needs assessments.</li>
	<li>Prepare and submit detailed quality reports to both local and global operations and quality teams.</li>
	<li>Review and maintain accurate metrics of direct reports individual performance as well as overall team level performance.</li>
	<li>Provide consistent one-on-one coaching sessions with the quality analysts to review performance and support individual growth.</li>
	<li>Oversee and manage the day-to-day activities of the QA team.</li>
	<li>Recommend updates to knowledge articles by analyzing trends and developments in quality management.</li>
	<li>Maintain strong working relationships with key business stakeholders, both local and global.</li>
	<li>Identify and document any quality performance issues and escalate them to the Operations Manager team as appropriate.</li>
</ul>

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