Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

Job Summary:

A Project Manager focuses on platform delivery of each project. He/she is in charge of the day-to-day operations by defining project requirements, identifying project milestones, phases, elements and budget. Additionally, he/she monitors and publishes project progress reports, tracks activity, resolves problems, and recommends actions.

Essential Duties and Responsibilities:

<ul>
	<li>Assembles and manages project management team, in coordination with the Research and Development Department;</li>
	<li>Manages project team's engagement and productivity;</li>
	<li>Determines operational objectives by studying business functions, gathering information and evaluating output requirements and formats;</li>
	<li>Constructs workflow charts and diagrams by writing specifications and studying system capabilities;</li>
	<li>Improves systems by studying current practices and designing modifications;</li>
	<li>Recommends controls by identifying problems and writing improved procedures;</li>
	<li>Defines project requirements by identifying project milestones, phases, elements and budget;</li>
	<li>Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions;</li>
	<li>Validates resource requirements and develop cost estimate models;</li>
	<li>Performs daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports;</li>
	<li>Creates informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement;</li>
	<li>Prepares technical reports by collecting, analyzing and summarizing information and trends;</li>
	<li>Prepares and submits documents such as but not limited to:
	<ul>
		<li>Weekly</li>
		<li>Monthly</li>
		<li>Annual</li>
		<li>Other report that may be required;</li>
	</ul>
	</li>
	<li>Ensures strong relationship with clients; and</li>
	<li>Supports and participate in Human Resources activities, such as but not limited to the following:
	<ul>
		<li>Talent Acquisition</li>
		<li>Onboarding</li>
		<li>Employee Engagement</li>
		<li>Learning and Development</li>
		<li>Employee Relations</li>
		<li>Offboarding</li>
	</ul>
	</li>
</ul>

Project Management

Process Improvement

Communication Skills

IT Project Manager

Job Summary:

The Compliance Officer ensures compliance with the regulatory and legal requirements, works with Data Privacy Officer (DPO) and has the duty to work with management and staff to identify and manage regulatory risk. The main objective of Compliance Officer is to ensure that the organization has internal controls that adequately measure and manage the risks. Moreover, this role provides an in-house service that effectively supports the organization to comply with relevant laws and regulations and internal procedures.

Policy Creation and Implementation

Auditing and Compliance

Risk Management

Incident Management

Information security

Compliance Officer

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you! 

 

We are offering a special joining bonus from PHP 30,000* to PHP 80,000* for those who can start in November and December. This is a fantastic chance to make a career move just before the holidays, ensuring a fresh start in the new year with a dynamic and supportive team.

*Terms apply

 

What you’ll do:

<ul>
	<li>Work with Customers, Partners to provide tailored solutions for their production concerns.</li>
	<li>Assist customers in solving practical and complex AI/ML issues.</li>
	<li>Provide Google Cloud best practices and recommendations to clients and stakeholders</li>
	<li>Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.</li>
</ul>

Software Engineer Cloud Vertex AI Infrastructure

INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. 
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence.  Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. 
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.

Infomax Systems Solutions and Services Inc.

<ol>
	<li>Performs business requirements gathering from external and internal stakeholders using elicitation techniques and ensures proper documentation of these business requirements</li>
	<li>Reviews, analyzes, and evaluates client's requirements to implement system solutions to support the client's requirements</li>
	<li>Translates client requirements into functional requirements in a clear manner that is comprehensible to developers or project team</li>
	<li>Conducts software design sessions with solutions architect and development team to define functionalities of a software for developed product and services</li>
	<li>Define project requirements by identifying project milestones, phases, and activities and creating a project timeline based on the milestones and activities</li>
	<li>Monitoring of the deliverables and ensuring timely completion of projects</li>
	<li>Function as a liaison between business users and the technical team</li>
	<li>Conducts regular checkpoints or meetings with the business users to ensure that issues are appropriately addressed</li>
	<li>Conducts functional testing of software releases and ensures that it is aligned with the business requirements</li>
	<li>Monitors software problems of developed products and services from problem reporting to resolution</li>
	<li>Supports project delivery by working with the project team to document and coordinate user acceptance testing and training plans</li>
	<li>Provides the necessary support to ensure that all issues encountered during user acceptance test are properly addressed and resolved on a timely manner</li>
	<li>Manages development of developed products and services, features, and enhancements as aligned with each product’s roadmap</li>
	<li>Conducts risk assessment with project team for identifying risks ang mitigating plans for each assigned project</li>
	<li>Consolidates and validates build packages and patches, as endorsed by the quality analyst for proper commercial versioning and documentation, and handover to the implementation team</li>
	<li>Formulates pricing strategies in delivering product to the marketplace</li>
	<li>Researches on new technologies for use in improving usage of the product</li>
</ol>

Business Analyst

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Core Responsibilities:

Product Management:

<ul>
	<li>Roadmap &amp; Development Oversight: Lead the planning, development, and iteration of product roadmaps, ensuring timely delivery. Manage updates, pivots, and enhancements with agility to align with evolving market needs.</li>
	<li>User-Centric Development: Gather user insights and conduct research to inform product enhancements, partnering closely with UI/UX teams to deliver seamless and intuitive user experiences.</li>
	<li>Vision Alignment: Continuously refine and uphold the product vision, focusing on meeting the needs of target audiences while delivering on the product’s core value proposition.</li>
	<li>Performance Tracking &amp; Analysis: Monitor key performance indicators (KPIs) like user engagement, feature adoption, and AI component effectiveness to guide data-driven decision-making.</li>
	<li>Competitive &amp; Market Analysis: Conduct in-depth research and gather intelligence on industry trends and competitors to support product positioning and roadmap adjustments.</li>
	<li>Development Coordination: Oversee product development cycles through agile tools like JIRA, prioritizing tasks and managing the workflow effectively.</li>
</ul>

Product Testing:

<ul>
	<li>End-to-End Testing: Conduct thorough user and feature testing, providing feedback to developers to refine functionality and user experience.</li>
	<li>Bug Tracking &amp; Resolution: Document, report, and prioritize bugs, collaborating with developers to ensure timely fixes and quality control.</li>
	<li>Usability Studies: Lead usability tests, documenting insights and actionable items to guide the team in delivering user-centered improvements.</li>
</ul>

User Research &amp; Feedback Integration:

<ul>
	<li>Persona Development: Create and refine user personas based on product-market fit, informed by data and direct user feedback.</li>
	<li>Continuous Feedback Loop: Develop systems to regularly collect, analyze, and incorporate user feedback for ongoing product enhancements.</li>
	<li>Beta Testing Leadership: Manage closed beta launches, conduct user surveys and interviews, and drive iteration based on user feedback and data insights.</li>
</ul>

Cross-Functional Collaboration:

<ul>
	<li>Interdepartmental Coordination: Act as the bridge between development, marketing, product, and UI/UX teams to ensure unified communication and alignment on goals.</li>
	<li>Brand Messaging &amp; Positioning: Collaborate with stakeholders to align product positioning and messaging with Salina’s brand identity, influencing marketing material from a product leadership perspective.</li>
	<li>Go-to-Market Strategy: Partner with marketing and product teams to develop and execute comprehensive go-to-market strategies for product launches, maximizing impact and adoption.</li>
</ul>

Product Testing Specialist

Is this role right for you?

We’re looking for a talented and strategic Web Copywriter to join our team. This role focuses on creating compelling, customer-focused content that communicates our brand’s value and drives engagement across digital platforms. As part of a fast-growing SaaS company, you’ll play a critical role in helping users understand and get excited about our solutions, crafting everything from website copy to email campaigns that resonate with our target audience and improve conversion rates.

What are your responsibilities?

<ul>
	<li>Write clear, concise, and persuasive copy for web pages, landing pages, blog posts, case studies, and product descriptions that align with brand messaging.</li>
	<li>Collaborate closely with product managers, designers, and digital marketing teams to create optimized, customer-centric content.</li>
	<li>Conduct research on industry trends, competitors, and target personas to ensure relevance and accuracy in messaging.</li>
	<li>Develop content strategies to enhance SEO efforts, improve SERP rankings, and increase organic traffic.</li>
	<li>A/B test headlines, CTAs, and other content elements to improve user engagement and conversion rates.</li>
	<li>Maintain consistency in tone, voice, and messaging across all digital channels.</li>
	<li>Stay updated with the latest digital marketing, SEO, and SaaS industry trends to produce effective and competitive content.</li>
</ul>

Web Copywriter

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Computer Technician provides technical support on hardware and software through maintenance and repair. 
 

Key Responsibilities

<ul>
	<li>Configures company devices and guides users in operating all company-related software and equipment</li>
	<li>Monitors, orders, and assigns computer supplies</li>
	<li>Facilitates repairs and upgrades on various devices such as laptops, mobile phones, printers, and CCTVs</li>
	<li>Maintains repair logs and maintenance schedules</li>
	<li>Guides users on how to operate new software and computer equipment</li>
</ul>

 
Why MedGrocer?

<ul>
	<li>Progress: To work with autonomy on engaging and stimulating projects that involve providing technical support for smoother delivery of healthcare services. You will be able to have ownership over your work and have a chance to be exposed to various tools and skills that could enhance your capabilities as an IT Network Technician.</li>
	<li>Purpose: To design and implement an impact in the digitally enabled platform in order to provide holistic and proactive medical interventions through digital platforms that enable medicine-as-a-service to enhance the lives of millions of Filipinos.</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will learn from and create bonds with.</li>
</ul>

Computer Technician | Makati

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

<ul>
	<li>Develop and maintain advanced knowledge of Questronix’s advanced analytics offerings</li>
	<li>Act as the main contact person with technology partners on advanced analytics solutions</li>
	<li>Obtain a deep understanding of each client’s business – industry, organization, operations, and the infrastructure/tools that make them run</li>
	<li>Collaboration with the various departments of Questronix to identify and prioritize opportunities and deals for closing, as well as strategize on how to close them</li>
	<li>Explore and understand the needs and/or pain points of the client</li>
	<li>Design the technical advanced analytics solution that can best address the client’s needs and requirements</li>
	<li>Develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with Questronix’s technology partners and the designated Client Representative</li>
	<li>Develop a technical presentation of the proposed solutions and present to the client • Discuss the benefits of the proposed solution and its advantages over its competition • Timely preparation of various internal reports</li>
	<li>Attend trainings, seminars, conferences, and tech updates for professional growth and enhancement of skills, knowledge, and expertise</li>
	<li>Stay updated on the trends, innovations, movements, and news regarding IBM Sytems Solutions, as well as other related technologies in the IT industry as a whole</li>
	<li>Achieve the company’s targets set for its advanced analytics line of business</li>
	<li>Develop and grow the company’s IBM Systems Solutions line of business</li>
</ul>

Oracle Database

Solutions Manager | Advanced Analytics

Job Description:

<ul>
	<li>Design and implement robust backend services and APIs using ASP .Net Core 8.</li>
	<li>Optimize database queries and ensure data integrity in SQL Server.</li>
	<li>Perform code reviews and provide necessary corrections.</li>
	<li>Conduct application testing based on test cases and test plans.</li>
	<li>Develop and maintain business logic for core functionalities, including reporting, batch processing, and audit trails.</li>
</ul>

.NET Core Developer

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Tech Delivery Lead has a deep understanding of business segment aligned technology and is responsible for overseeing all technology deliverables across all project phases including solution design, development, testing, launch and handover to operations. They oversee a team focused Tech Delivery Managers who ensure the integration of projects meet the requirements of the business and work closely with Service Delivery Managers to assist in technology discovery and delivery.

Digital Technology Service Delivery Lead

Geodata Systems Technologies, Inc. (Geodata Systems] is the premier provider of smart mapping and spatial analytics solutions in the Philippines. We deliver innovative geospatial services and solutions for every industry since 1991.

Geodata Systems is the Sole Authorized Philippine Distributor of Esri, the global market leader in geographic information systems (GIS] and the company that developed ArcGIS, the most powerful mapping and spatial analytics software. It has established business relationships with companies in the USA and the Asia Pacific, and local business partners for marketing, product development, and solution provisioning.

Geodata Systems’ diverse staff and network of consultants are trained and experienced in many disciplines, from geography and forestry to geology and economics. They are strategically teamed to provide sound and adequate counsel.

Geodata Systems is an ISO 9001:2015 certified company. Our Quality Management System conforms to the requirements of the International Organization for Standardization (ISO] that covers (1] Provision of Design and Development of Projects using GIS and Mapping Solutions; (2] Sales and Marketing of GIS Platform and Geospatial Content; (S] Provision of Training and Technical Support; (4] Provision of Survey, Mapping, and Geospatial Content Services.

Geodata Systems is the only IT partner of the Local Government Training Institute - Philnet and has multiple affiliations with certifying bodies. Our company is registered with the government electronic procurement system and accredited supplier of DBM.

Geodata Systems Technologies, Inc.

We are looking for a GIS Specialist who will contribute to the implementation of services rendered by the Training and Technical Support Division by performing the tasks assigned in accordance to quality standards set by the company.

Responsibilities:

<ul>
	<li>Provide technical assistance to clients through calls, emails, and on-site visits.</li>
	<li>Install and configure ArcGIS components according to the system architecture; configure ArcGIS Online.</li>
	<li>Create and configure GIS web applications, mobile applications, and dashboards using ArcGIS configurable tools and applications.</li>
	<li>Configure Geodatabases in an enterprise implementation with an RDBMS.</li>
	<li>Design and configure Enterprise Geodatabase management and maintenance workflows, which may include Versioning, Replication, Indexing, Archiving, Backup and Restore, and other QA/QC Procedures.</li>
	<li>Provide support on installation, licensing, and configuration of Esri software.</li>
	<li>Provide information on usage and concepts of documented software functionalities and workflows.</li>
	<li>Troubleshoot failures, errors, performance issues, crashes, or unexpected behavior.</li>
	<li>Provide documented samples and code snippets to support customization and development.</li>
	<li>Conduct presentations/demos to demonstrate capabilities of ArcGIS software and apps.</li>
</ul>

GIS Specialist | Technical Support

SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform. We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Primary Responsibilities

<ul>
	<li>Design, develop, test and deploy customisations, scripts and new functionality for the NetSuite solution implemented on Suitescript 1 and 2 based on evolving business needs. </li>
	<li>Administer, maintain and progressively enhance the NetSuite solution customisations to improve operational efficiency and user satisfaction.</li>
	<li>Troubleshoot application and script issues, recommending and delivering suitable solutions.</li>
	<li>Collaborate in defining project scopes and objectives impacting the NetSuite solution bundle, working in tandem with the team to achieve project goals.</li>
	<li>Write and maintain documentation, including technical specifications, testing plans, and deployment procedures.</li>
	<li>Adopt an agile approach, utilising agile methodologies such as the Scrum framework.</li>
	<li>Improve the quality of delivered code by adhering to development style guides and providing recommendations to the CTO for enhancements in SDLC practices.</li>
	<li>Provide ongoing 2nd level technical support.</li>
	<li>Report to the Team Lead and and work closely with internal Tech Team and business stakeholders based in Perth, Melbourne and Sydney, Australia and Philippines.</li>
	<li>Coordinate with worldwide third-party partners, where required, for the development and support of business solutions.</li>
</ul>

Note:

<ul>
	<li>Working at day time hours (no graveyard shifts)</li>
	<li>Working on only one account/customer (instead of jumping around from one to the next customer without building a long lasting relationship)</li>
</ul>

Netsuite Developer

<ul>
	<li>Collaborate with management and other relevant stakeholders to define overall engineering strategy, tech debt remediation and approach to support business/project requirements. Act as a BU IT engineering specialist for the business, contribute to projects, and provide guidance for management and other stakeholders. Develop and enforce engineering management policies, processes, and practices that aligned with Bank's overall standards</li>
	<li>Manage the planning, scheduling and execution of IT engineering work for the BU IT business and oversee all phases of the SDLC to deliver software into production and ensure reliable and performant IT Applications / Systems</li>
	<li>Oversee the technical aspects of designing, building, and running the world-class engineering teams necessary to enable the execution of the bank’s strategy and to compete effectively against local and international competitors.</li>
	<li>Act as a Subject Matter Expert for complex, enterprise, and strategic projects by aligning with latest methodologies to ensure that the project will be delivered based on timeline and requirements.</li>
	<li>Encourage a culture of visibility and openness, brief routinely senior executives and other stakeholders to provide up-to-date information on success, progress, risk, and failure within the Engineering Team so that the Bank can adapt effectively.</li>
	<li>Invest in the careers of the Engineering Team by providing opportunities for growth and advancement (e.g. succession program, training, coaching/mentoring, etc.) and providing understandable goals so that their performance can be measured fairly and reasonably. Recruit, develop, and grow top technical talent through effective mentoring, coaching, succession planning, and retention strategies for key talent in a highly competitive economic environment.</li>
</ul>

Software Engineering Head

Stradcom Corporation is the IT Company behind the computerization of the Land Transportation Office (LTO) of the Philippine government.

Through the LTO-IT Project, Stradcom established a multi-billion peso IT infrastructure by which the LTO has been serving the 85,000 motor vehicle registrants and driver license applicants who come to its 300 nationwide offices daily.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

<ul>
	<li style="list-style-type: none;">
	<ul>
		<li>Receive problems, concerns and issues from external and internal clients via telephone, email or “chat”;</li>
		<li>Entertain and provide answers to queries from the general public regarding client services and procedures;</li>
		<li>Check and monitor status of assigned sites/clients regularly which includes Start-of-Day process and transactions being processed;</li>
		<li>Evaluate and isolate the problems and provide client with first level solution. Otherwise, escalate the problems to concerned support group/s. He/she classifies the received calls or incidents according to type and priority level;</li>
		<li>Log calls in the call tracking and management system (HelpDesk System) and ensure that problems received from clients and sites are acted upon and resolved accurately and in a timely manner;</li>
		<li>Meet customer satisfaction by getting the average Call Handle Time (CHT) which refers to the time it takes to complete a call;</li>
		<li>Meet or exceed performance and operational efficiency by getting the average handled calls, which refers to the volume of work that a Customer Care Associate/Specialist produces for a particular period of time against the team’s productivity;</li>
		<li>Meet target Resolution Rate, which refers to the percentage of service request resolved versus the total server request handled by Customer Care Associate/ Specialist;</li>
		<li>Maximize revenue by one-call resolution rate, which refers to calls resolved upon initial contact;</li>
		<li>Consolidate all calls received, identifies most common problems and provides the information to the Assistant Manager, Customer Care ;</li>
		<li>Provide support to project-related activities such as migration, maintenance services and weekend special activities and attends project meetings as scheduled;</li>
		<li> Monitor incidents, follow-up resolution and ensures that updates are provided to the client;</li>
		<li>Ensure that investigation and resolution are entered into the Help Desk System;</li>
		<li>Generate and prepare periodic and ad-hoc reports that may be required by Assistant Manager, Customer Care and/or Customer Care Manager; and,</li>
		<li>Perform other job-related tasks that may be assigned by superior/s from time to time.</li>
	</ul>
	</li>
</ul>

Customer Care Associate | I.T. Support

The position contributes to the growth and profitability of Stradcom Corporation by managing, maintaining and monitoring the network infrastructure and telecommunications facility of the Company. It ensures the efficient, effective, and secure operation of the entire network of the Company and client/LTO, including the Disaster Recovery Center. It also extends support to LTO offices by conducting onsite isolation of network related problems, performance test of cabling system, and equipment setup and link activations. It also assists in handling and providing support to the voice communication system of the Company.

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