BPO Training Associate Manager
Accenture in the Philippines
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
About the Role: As a Training Associate Manager, you will perform the following (but not limited to) duties and responsibilities:
- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
- Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
- Reporting
- Generates, reviews and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients.
- Maintains collection and tracking of relevant Training data.
- Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance.
Trình độ tối thiểu
About You: The ideal candidate will have the following skills and experience:
- At least 7 years overall work experience; 5 years leadership experience
- At least 2-3 years of work experience in the Contact Center / BPO industry
- At least 2-3 years of training or teaching experience
- At least 3 years training management experience is required
- At least 3 years of experience in business training, professional development, research and workshops is good to have but not required
- Excellent presentation skills
- Ability to implement end to end training needs analysis (TNA)
- Ability to analyze performance trends and implement intervention programs to address performance gaps
- Knowledge of Adult Learning Theory
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Mandaluyong, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
Về Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.