Content Moderator | Non Voice  

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

As a Content Moderator, you are expected to perform the following (but not limited to) duties and responsibilities:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  

Transaction Processing New Associate performs data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Detecting trends, implementing process improvements and policy revisions to ensure teams are the best equipped to provide a safe experience on various Digital Marketing Platforms.

• Update and maintain various systems/tools per standard process documentation which may include:
• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
• Audit own data entry for accuracy and make required corrections
• Conduct data verification
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
• Respond to information requests by searching, summarizing research results and compiling in requested format
• Review mobile and gaming apps; rating the quality based on user experience for the following: App engagement, ease of navigation,
• Assist in researching and responding to client and/or publishers’ inquiries about compliance issues
• Assist in maintaining internal compliance materials such as manuals, reference material, reports and trackers

About the Role: As a Content Moderation New Associate you will be performing the following tasks on a daily:

• College graduates or college undergraduate (2 years college) with at least 18 months BPO Experience
• With working knowledge and experience with computers and internet
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail, ability to prioritize and multitask
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
• Ability to work in a fast-paced deadline driven environment
• Ability to work well individually and as part of a team
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.
• Amenable to work in any Accenture or client site