Branch Manager  

As a Branch Manager, You will be responsible for driving business growth, customer satisfaction, and operational efficiency within your assigned branch. Your key responsibilities will include acquiring new customers, maintaining existing relationships, and ensuring smooth operations. Furthermore, you will be accountable for the financial health of the branch, overseeing expenses, wages, and asset management. We need 2 candidates for East Branch (East Java) and West Branch (Jabodetabek) with a strong background who can make impact with us.

What will you do:

• Acquire customers to achieve monthly revenue and net profit targets set by management.
• Develop and explore new business opportunities to meet sales targets.
• Maintain professional contact with customers and teams (Operations & Finance) to ensure customer satisfaction.
• Provide weekly updates on the pipeline and activities.
• Maintain financial responsibility for all expenses, wages, and asset management within the specified branch.
• Identify operational deficiencies and implement improvement plans.
• Create and maintain a weekly report on operations and sales at the branch.
• Collaborate with the pricing team to provide feedback on vendors, agents, and liners to improve company performance.
• Follow up on credit terms and credit limits in accordance with company regulations.
• Ensure the team updates customer Standard Operating Procedures (SOPs) for smooth coordination with the Operations and Finance teams.
• Provide training for junior sales staff or sales support.
• Provide rates and service quotations to customers within the authority granted by management.
• Assist in transitioning customers to the Andalin system.
• Coordinate with the pricing team to obtain the best costs for customer price quotations.

What will you need to have:

• Bachelor's Degree: A degree in any field is required.
• Sales Experience: Minimum of 5-7 years of experience, ideally within the freight forwarding or logistics industry.
• Sales Performance: Demonstrated ability to meet or exceed sales targets, with a proven track record in achieving revenue goals and driving profitability.
• Branch Management Agility:
  • Experience in managing resources, budgeting, and making strategic adjustments to align with the branch’s initial capital and financial targets.
  • Ability to adapt operational and sales strategies as needed to maximize returns on the initial capital provided.
• Sales and Negotiation Skills:
  • Strong ability to close deals and negotiate effectively with clients.
  • Expertise in problem-solving to address client needs and operational challenges swiftly.
• Leadership Skills:
  • Proven leadership with a focus on motivating, mentoring, and developing team members to reach branch goals.
  • Ability to foster a positive, high-performance culture within the branch.
• Communication and Interpersonal Abilities:
  • Excellent communication skills to engage with clients, teams, and stakeholders effectively.
  • Strong interpersonal skills for relationship building and client retention.
• Technical Skills:
  • Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) for reporting, presentations, and branch planning.
  • Experience with CRM software for managing client relationships and tracking sales pipeline.
• Language Proficiency:
  • Proficiency in English for effective communication with both local and international clients and teams.
• Agility and Adaptability:
  • Ability to pivot strategies quickly based on market conditions or financial constraints, ensuring branch operations remain aligned with the initial capital budget.
• Strategic Mindset:
  • Strong analytical and strategic thinking skills to manage branch financials and capitalize on sales opportunities while controlling costs.