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Virtual Receptionist | Permanent Work From Home
B4B Solutions Inc.
- Makati, Philippines110, H. V. Dela Costa, Bel-Air, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Clear is looking for a highly reliable, independent Virtual Receptionist to work with our clients, leading health practices in Australia.
Role and Opportunity
Your new role is to provide reception support to the onshore team. You will be primarily in charge of implementing an effective phone call system, such as taking phone calls from existing patients to make or change a booking, diverting calls, etc.
The Virtual Receptionist will provide our clients with reception support and appointment tasks. The clients need support that will allow them to focus on the growth and development of their practice and free them up from tasks and routine obligations that are currently taking away from that focus.
The role suits people who can switch between different types of tasks and respond to the changing requirements of a given day.
Purpose
As a Virtual Receptionist, you will:
- Manage virtual reception for our client, handling inbound calls, emails, and social media messaging
- Help our client drive their business forward by enabling them to focus on the important item
As a Virtual Receptionist, your daily tasks may include:
- Handle all phone calls effectively with politeness and in a professional manner
- Follow the proper procedure when requested to divert a call
- Triage new patient referrals and schedule appointments for them
- Manage incoming (virtual) faxes from the clinic’s inbox and import them into the relevant patient’s file, and forward them to the relevant doctor
- Handle social media and website inquiries
- Contribute to the team’s effort and perform other duties as requested by the client or assigned by the management
Trình độ tối thiểu
Required Attributes
- Must be open to work on rotating shifts (early day shift up to mid shift), holidays, and weekends
- Excellent call-handling skills
- Excellent verbal and written communication skills
- Ability to deliver a high-quality/professional service
- Technologically adept and highly trainable in new skills and software
- Outstanding attention to detail
- Respect for the confidentiality and the sensitivity of information
- Ability to multitask and manage competing deadlines
- Flexibility to perform other relevant tasks as required by the client
- Ability to work with minimum supervision
Essential Experience
- Proficient with MS Office applications, particularly Outlook, with at least basic Excel skills
- At least 1-year call handling experience
- Experience in CRM
Advantageous (Optional)
- Experience in handling Australian accounts
- Experience in any medical-related software
- Has a clear or neutral accent
Đặc quyền và lợi ích
Work from Home
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Khác
Clear Admin People is a B4B Solutions company that provides career opportunities to great Filipino talents to work remotely with our Australia-based clients. At Clear, employees are enjoying the following benefits on top of the government’s mandatory contributions:
- Permanent work-from-home with company provided PC/Laptop set
- HMO Coverage with free dependents
- Group term life insurance coverage
- Paid leave benefits for regular employees
- Annual & monthly subsidies, incentive
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 110, H. V. Dela Costa, Bel-Air
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.adminpeople.com.au
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