Virtual Receptionist | Permanent Work From Home  

Clear is looking for a highly reliable, independent Virtual Receptionist to work with our clients, leading health practices in Australia.

Role and Opportunity

Your new role is to provide reception support to the onshore team. You will be primarily in charge of implementing an effective phone call system, such as taking phone calls from existing patients to make or change a booking, diverting calls, etc.

The Virtual Receptionist will provide our clients with reception support and appointment tasks. The clients need support that will allow them to focus on the growth and development of their practice and free them up from tasks and routine obligations that are currently taking away from that focus.

The role suits people who can switch between different types of tasks and respond to the changing requirements of a given day.

Purpose

As a Virtual Receptionist, you will:

• Manage virtual reception for our client, handling inbound calls, emails, and social media messaging
• Help our client drive their business forward by enabling them to focus on the important item

As a Virtual Receptionist, your daily tasks may include:

• Handle all phone calls effectively with politeness and in a professional manner
• Follow the proper procedure when requested to divert a call
• Triage new patient referrals and schedule appointments for them
• Manage incoming (virtual) faxes from the clinic’s inbox and import them into the relevant patient’s file, and forward them to the relevant doctor
• Handle social media and website inquiries
• Contribute to the team’s effort and perform other duties as requested by the client or assigned by the management

Required Attributes

• Must be open to work on rotating shifts (early day shift up to mid shift), holidays, and weekends
• Excellent call-handling skills
• Excellent verbal and written communication skills
• Ability to deliver a high-quality/professional service
• Technologically adept and highly trainable in new skills and software
• Outstanding attention to detail
• Respect for the confidentiality and the sensitivity of information
• Ability to multitask and manage competing deadlines
• Flexibility to perform other relevant tasks as required by the client
• Ability to work with minimum supervision

Essential Experience

• Proficient with MS Office applications, particularly Outlook, with at least basic Excel skills
• At least 1-year call handling experience
• Experience in CRM

Advantageous (Optional)

• Experience in handling Australian accounts
• Experience in any medical-related software
• Has a clear or neutral accent