Customer Retention Officer day shift
Colcap Servicing Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 27.000,00 PHP - 32.000,00 PHP / monthPHP270003200027000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.
As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!
The Customer Retention Officer's role is significantly important as it relates to retention of customers.
Responsibilities and Tasks:
- Assisting with customer retention and borrower hardship matters
- Managing the day-to-day operations of the Retention inbox
- Responding to customer queries and resolving issues via phone, email, and fax
- Providing timely and accurate resolution to Mortgage Managers' enquiries and disputes
- Escalating complex issues to relevant departments as needed
- Communicating with other teams to ensure clear understanding of messages and initiatives
- Preparing letters and updating internal systems as required
- Performing ad-hoc tasks as needed to achieve business goals
Trình độ tối thiểu
- Preferably with at least 1 year of working experience in the related field
- With Australian Mortgage experience is an advantage
- Strong written and oral communication skills
- Excellent customer care skills
- Good planning, organising and problem-solving skills
- Results driven
- Strong team player
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Business Correspondence
- Organizing and Planning
- Persuasion and Negotiation
- Customer Service
- Time Management
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- BGC, Taguig, Metro Manila, Philippines
- Ngành nghề
- Financial Services
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
- Trang web
- https://www.colcap.com.au