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Colcap Servicing Pty Ltd

Customer Retention Officer day shift  

Colcap Servicing Pty Ltd

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • 27.000,00 PHP - 32.000,00 PHP / month
    PHP
    27000
    32000
    27000
    MONTH
  • Toàn thời gianFULL_TIME

Đăng ngày 24 days ago và hạn chót nộp hồ sơ vào ngày 28 Nov

Nhà tuyển dụng đăng tin 4 days ago trước

2024-10-28T23:11:40.544203+00:002024-11-28T13:00:00+00:00

Miêu Tả Về Công Việc

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

The Customer Retention Officer's role is significantly important as it relates to retention of customers.

Responsibilities and Tasks:

  • Assisting with customer retention and borrower hardship matters
  • Managing the day-to-day operations of the Retention inbox
  • Responding to customer queries and resolving issues via phone, email, and fax
  • Providing timely and accurate resolution to Mortgage Managers' enquiries and disputes
  • Escalating complex issues to relevant departments as needed
  • Communicating with other teams to ensure clear understanding of messages and initiatives
  • Preparing letters and updating internal systems as required
  • Performing ad-hoc tasks as needed to achieve business goals

Trình độ tối thiểu

  • Preferably with at least 1 year of working experience in the related field
  • With Australian Mortgage experience is an advantage
  • Strong written and oral communication skills
  • Excellent customer care skills
  • Good planning, organising and problem-solving skills
  • Results driven
  • Strong team player

Đặc quyền và lợi ích

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Kỹ năng cần thiết

  • Business Correspondence
  • Organizing and Planning
  • Persuasion and Negotiation
  • Customer Service
  • Time Management
  • Critical Thinking
  • Communication Skills

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Always
Địa chỉ văn phòng
BGC, Taguig, Metro Manila, Philippines
Ngành nghề
Financial Services
Vị trí đang tuyển
3 vị trí tuyển dụng mới
Trang web
https://www.colcap.com.au

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Về Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

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