Healthcare Contact Center Representative | Makati
IMPACT - Training / Marketing / Consulting
- Pasig, Philippines1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
a. Handles inbound and outbound calls for:
Eligibility verification
Provider Network Information
Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)
Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries
b. Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments
c. Coordinates with accredited medical provider hospital admission of clients
d. Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.
e. Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)
f. Undertakes all other tasks that may be assigned from time to time.
Trình độ tối thiểu
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Graduate of any 4-year course
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With at least 6 months of experience under healthcare account
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With supervisory potential
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Computer literate with working knowledge on MS Word and Excel
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Communicates articulately in Tagalog and English, Cebuano dialect is a plus
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Willingness to go on shifting 24/7 duties including Saturday and Sunday
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City
- Ngành nghề
- Marketing / Advertising / Sales
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới