Aftermarket Manager  

About Us

Ingersoll Rand (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is committed to helping make life better. We provide innovative and mission-critical industrial, energy, medical and specialty vehicle products, and services across 40+ respected brands designed to excel in even the most complex and harsh conditions where downtime is especially costly. Our employees connect to customers for life by delivering proven expertise, productivity, and efficiency improvements.

Job Summary

The Aftermarket Manager will be accountable for generating profitable aftermarket sales revenue and manage the aftermarket service operations for Ingersoll Rand Philippines. This includes managing existing installed bases, recapturing drifted client and capturing new client account through an excellent compressed air aftersales experience.

Responsibilities

• Have overall responsibility to drive and grow aftermarket business, by achieving order target, revenue and margin target that is aligned with company’s objectives.
• Establish, deploy and execute plans and strategies to grow aftermarket market share, installed base coverage, and achieve customer satisfaction.
• Provide technical support/training to field service team and customers.
• Update technical and quality issues to relevant department.
• Oversee field service jobs as per forecasted schedule to ensure completion on time.
• Co-ordinate with vendors/subcontractors on field jobs and project/sales team on Testing & Commissioning jobs.
• Follow up CQ Quotation/PO with customers (technical clarification).
• Follow up in a timely manner to close service jobs.
• Coordinate sites clearances /insurance/ documentations requirements
• Provide timely monthly/quarterly business reports regarding aftermarket performance.
• Manage a team of aftermarket field service personnel to achieve the aftermarket business objectives and for deployment to specific tasks.
• Any other roles and responsibilities as and when assigned.

Travel & Work Arrangements/Requirements

Hybrid, based in office with frequent visits to customer sites.

Key Competencies

• Customer Orientation
• Ownership
• Business Awareness
• Technical Knowledge in Compressed Air Systems

What we Offer

• Equity Grant
• Employee Insurance (Incl. Dependants)
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental

Basic Requirements / Qualifications

• Diploma/Degree in Mechanical/Industrial Engineering or related fields.
• Aftersales experience with parts & services for industrial products such as Air Compressors, Dryers, or other similar equipment.
• 5 years’ service and commercial experience in similar industries.
• Experienced in air compressor maintenance and repair is preferred.
• Professional qualification and ability in electrical and mechanical field, electrician certificate is preferred.
• Familiar with and strictly implement field standard of operation procedures, with complete EHS awareness.
• Obtain customer satisfaction for field service, provide technical guidance to customers, or provide special training for complex equipment, and communicate effectively and clearly with customers.