Brand Manager  

A Brand Manager is the liaison office between Intrepid, its clients and the platform/s the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

Job Responsibilities:

• Implement and execute the joint business plan (JBP) of the brand with a platform
• Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
  • Content management & optimization
  • Campaign strategies & execution
  • Chat response representation of the brand/seller
  • Operations capacity and process implementation
  • Progressive revenue trend and overall online sales performance
• Foster client relationships; work with sales and marketing teams and other support teams available
• Design marketing strategies and sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
• Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
• Identify clients’ potential business opportunities as well as upselling services
• Minimize client attrition at all costs

• Experience with e-commerce platforms
• Knows e-commerce fundamentals
• Has advanced knowledge on Consumer Marketing & Digital Marketing
• Excellent leadership skills
• E-commerce background from a selling platform is a plus
• Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
• Excellent negotiation skills
• Strong interpersonal skills (empathy & flexibility)