Customer Experience Officer | Makati
MedGrocer
- Makati, Philippines24, Poblacion, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency.
Key Responsibilities
- Manage day-to-day operations relating to order processing and customer service
- Handle patient concerns and coordinate with various teams to address patient requests
- Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties
- Establish relationships with clients
- Manage team escalations and work plans, audit work, and provide learning and growth opportunities
- Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects
- Evaluate and design initiatives to improve patient health outcomes and customer experience
- Implement, monitor, and scale proposed initiatives
Perks and Benefits
- HMO for employees
- Paid leaves
- Medicine coupons
- Opportunities for promotion and performance bonuses
- 13th month pay
Why MedGrocer?
- Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience
- Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care
- People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from
Trình độ tối thiểu
- 2-4 years leading teams, handling difficult customer escalations, creating and implementing processes, and foreseeing and solving possible concerns;
-
Preferably with experience working in the healthcare industry, but not required;
-
Must work onsite in Makati
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Centuria Medical Makati, 1210 Makati, Philippines
- Ngành nghề
- Hospital / Health Care
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.medgrocer.com
Về MedGrocer
MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.