Peak Outsourcing Inc.

Peak Outsourcing, Inc. was founded with a mission to enhance the outsourcing experience and meet client expectations more effectively in the Philippines, the third-largest English-speaking country globally. As former clients, we understand the concerns and uncertainties that come with outsourcing, particularly when dealing with international partners. We identified recurring issues through our experiences and feedback from others in the industry and developed a program to address these challenges. Peak Outsourcing offers a pool of well-educated, English-speaking professionals with a strong orientation toward customer service. What sets us apart is our American ownership, combined with a team of highly qualified Filipino managers who are well-versed in Western business culture and customer expectations. We've raised the standard in the outsourcing industry by providing specialized management training that covers best practices, cultural differences, and techniques to genuinely enhance client service. Peak Outsourcing manages a diverse range of accounts, including non-voice chat support, airline distress travel services, and healthcare billing and insurance support. In all our operations, we maintain strict standards of productivity, transparency, and accountability. Through consistent communication, strong partnerships, and a robust operational system, we forge lasting relationships with our clients.